Caolan Cunningham

I have over four years’ experience working in customer-facing and administrative roles within the hotel industry, progressing from Front Desk Receptionist to Supervisor/Duty Manager and currently working as a Reservations Coordinator. I have developed strong experience in customer service, reservations, administration and problem solving, and am now interested in bringing this experience into a remote role within the wider travel industry.

I currently work as a Reservations Coordinator at ibis Edinburgh South Bridge, processing individual and group reservations for a busy 250-room hotel through telephone, email and online channels. My responsibilities include handling amendments and cancellations, answering guest and client enquiries, maintaining booking accuracy and coordinating billing and special requirements. I have also developed an Excel-based process for large group bookings which has saved hours of manual work.

Previously, I worked at Courtyard by Marriott Edinburgh, progressing from Front Desk Receptionist to Supervisor/Duty Manager. I supervised the reception team, resolved guest and operational issues, supported senior management and managed competing priorities across a busy four-star hotel.

I completed the Valor Hospitality Supervisory Development Programme in 2024, following my promotion into hotel supervision. I also hold a QQI Level 4 Major Award in Applied Employment Skills, which included Computer Applications, Customer Service, Communications, Workplace Safety and Personal Effectiveness, alongside my Junior Certificate and Leaving Certificate education.