Reservations Agent
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(April 2022- Present)
• Day to day management of the company’s portfolio, overseeing 5 serviced apartment properties (115 units).
• Regular visits to the units, conducting property/room audits, evaluating damage charges.
• Responsible for handling all guest disputes and complaints.
• Revenue and invoice tracking, working closely with the accounts department.
• Rate management.
• Daily dialogue with clients & OTA’s (online travel agents).
• Conducting show arounds for new clients looking for long term bookings.
• Ensuring all guest arrival information is sent correctly toavoid any issues with the self-check in process.
• Working closely with the reservations team to ensure we are pushing to maximise the occupancy levels across all developments.
• Dialogue with the sales and revenue team to discuss existing and new projects within the city, where possible reaching out to these to offer our services.
A dedicated professional with a strong desire to deliver the highest standard of work whether it’s within a team or working alone. A very friendly, trustworthy & approachable individual who loves to meet new people.
Having spent most of my working career in the hospitality industry working my way up from a front desk agent to a reservations manager overseeing 5 properties across Cardiff & Barry with a total of 115 units I feel now is right time to seek a new adventure where I can maximise my key skills and take on a new challenge that will allow me to grow & progress in.
