Carin Emery
Operations & Workflow Specialist | Program Coordination | People Ops | Process Improvement | Documentation & Data Accuracy
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About
Operations & Workflow Specialist with extensive experience improving cross-functional processes, optimizing documentation, enhancing data accuracy, and supporting business, people, and program operations. Known for creating clarity, bringing structure to complex workflows, coordinating seamlessly across teams, and maintaining high-quality execution. Skilled in SOP development, onboarding enablement, system/process administration support, and light data analysis.
Versatile professional with strengths suited for Operations, People Ops, Program Coordination, Sales Ops, and Documentation-focused roles.
Experience
Product Owner, AptiaOne at Aptia Group (formerly Mercer) (2025-01 – Present)
Streamline cross-team workflows, documentation, and operational processes supporting configuration, onboarding, user setup, and data accuracy.
- Streamline cross-team workflows, documentation, and operational processes supporting configuration, onboarding, user setup, and data accuracy.
- Partner with IT, operations, and internal teams to coordinate access, permissions, and system readiness across business units.
- Analyze workflow gaps and implement process improvements to reduce friction and improve collaboration.
Product Owner, Mercer Marketplace 365+ at Mercer (2022-01 – 2025-12)
Standardized operational processes across multiple teams to drive consistency, reduce errors, and support scalable program delivery.
- Standardized operational processes across multiple teams to drive consistency, reduce errors, and support scalable program delivery.
- Supported onboarding, role updates, system changes, and cross-functional execution by ensuring documentation and processes met business needs.
- Developed and maintained reporting and workflow documentation used by internal stakeholders.
Technical Solutions Consultant at Mercer (2019-01 – 2022-12)
Coordinated onboarding, data setup, and workflow configuration for 170+ clients, ensuring accuracy and smooth execution.
- Coordinated onboarding, data setup, and workflow configuration for 170+ clients, ensuring accuracy and smooth execution.
- Created SOPs, training materials, and documentation that improved operational consistency across teams.
- Collaborated with operations, HR, IT, and external partners to resolve workflow issues, maintain data integrity, and improve processes.
Business Systems Manager at Mercer (2018-01 – 2019-12)
Owned operational updates, documentation, and workflow governance across large client portfolios, ensuring readiness and accuracy.
- Owned operational updates, documentation, and workflow governance across large client portfolios, ensuring readiness and accuracy.
- Managed reporting on workload, capacity, and performance metrics to support business operations and planning.
- Implemented workflow improvements and documentation updates that enhanced cross-team alignment.
Defined Contribution and Operational Support Roles at Various (1997-01 – 2011-12)
Extensive prior experience specializing in workflow accuracy, documentation, data integrity, system testing, and cross-functional communication.
- Specialized in workflow accuracy, documentation, data integrity, system testing, and cross-functional communication.
- Supported large-scale onboarding, user updates, and process standardization across teams.
Education
Bachelor of Arts in Political Science & History; Minor in Theatre – University of New Hampshire
