Norbert Muller

Detail-oriented professional specialising in quality coordination and process improvement. Expert in Excel spreadsheets and database management, with proven experience in healthcare and recruitment sectors. Known for identifying efficiency gaps and implementing practical solutions.

Core strengths

• Advanced Excel reporting and database development
• Quality assurance and process improvement
• Customer service excellence (healthcare and recruitment)
• Technical problem-solving
• SOP development and staff training
• System implementation and improvement

I have a track record of streamlining operations through practical solutions, from developing automated spreadsheets to implementing efficient filing systems. Particularly skilled at maintaining quality standards while managing high-volume administrative tasks.

Over 3 years of experience in recruitment and healthcare sectors. Most recently worked as a Resourcer at The Best Connection Groups Ltd., managing key client relationships and overseeing temporary workforce operations. Previously served as Incidents and Quality Co-ordinator at LloydsDirect, where I managed quality systems, developed efficient databases, and provided technical support.

Demonstrated consistent Excel proficiency through creating automated systems and streamlining operational processes across both roles.

Currently seeking new opportunities to apply my quality coordination and Excel expertise.

Currently pursuing

• NVQ Level 2 in Information Technology
• Level 3 Data Analyst qualification

Continuing professional development focused on enhancing technical and analytical capabilities to support career progression in data-driven roles.