
Caris Iles
Customer Service Representative
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About
Throughout my career I have worked in client and customer facing roles, where understanding their needs is pivotal and communication is key. I met with clients and stakeholders, developing my confidence to present ideas in group discussions. My experience within busy design agencies and a large retailer has taught me how to stick to tight deadlines whilst being able to maintain positive relationships with clients and colleagues alike.
I am organised and conscientious which ensures every exercise is completed to a high standard.
Experience
Team Leader - Gardening at Weeding Women (2025-02 – 2026-06)
- Lead the team in residential and commercial garden maintenance, including weeding, pruning, planting, and general upkeep. Delivering high-quality, efficient service while working as part of a friendly, professional team.
Account / Project Manager at WORKS (2022-06 – 2024-12)
- Key point of contact for global sports federations including UEFA, FIBA, and FIFA
- Managed end-to-end delivery of branding projects across print and digital, from briefing and quoting to final delivery.
- After successfully securing a four year service agreement with UEFA in January 2023, one of my biggest achievements was coordinating the design rollout of the Champions League Final city dressing and fan festival in London.
Instore Marketing Coordinator at Asda (2021-02 – 2022-06)
- I was responsible for managing the weekly implementation of instore Point of Sale (POS) elements for the General Merchandise category at Asda.
- I ensured the relationship between the studio, agencies and our suppliers remained positive by processing campaigns on time and to a high standard.
Receptionist at Springfield Healthcare (2020-11 – 2021-02)
- Supported resident–family communication during Covid-19 restrictions while ensuring adherence to safety protocols.
- Acted as the first point of contact, maintaining calm, empathy, and professionalism under pressure.
Account Executive at Intermarketing Agency Ltd (2019-08 – 2020-09)
- I worked for the Client Services department within a fast-paced marketing agency, liaising between the client and the design team. My sole client was adidas UK.
- I was responsible for briefing our creative department with requests for various projects, with the majority being designed for adidas' flagship store on Oxford Street.
- My project management skills were essential to keeping projects within budget and on schedule as I was always answerable to the the client.
Research Assistant at InGenius (2018-10 – 2019-07)
- Supported the development of a sustainable coated fabric in collaboration with global stakeholders.
- Responsibilities included creating marketing 4-P plans, business case evaluations, and market research reports.
- Coordinated product trials and implemented follow-up actions.
- Gained hands-on experience manufacturing 3D printing filament using our developed compound.
Sales Assistant at John Lewis (2018-08 – 2018-10)
- I worked as a partner within the Fabric and Floor Coverings department, where I advised customers on bespoke items, such as wallpaper, curtains and carpets.
- I was trained in the guiding principles, including how to deliver the best customer service and build relationships among colleagues.
Shop Assistant at Aberford Interiors (2013-01 – 2017-04)
- My role was to assist customers when purchasing items for their home, whether it be accessories or top-quality furniture.
- I was available to share advice on the use of Farrow & Ball paint, as well as being responsible for stock control.
Education
Bachelor of Science in Management (International Business Economics) – University of Manchester (2018)
A-Levels – Grammar School at Leeds – Alwoodley (2014)
GCSEs – Grammar School at Leeds – Alwoodley (2012)
