Fatima Almosawi

A first-class honours law graduate with exceptional communication skills, developed through diverse experiences in legal services, retail, administration, and hospitality. My work across various sectors has honed my ability to collaborate effectively with professionals from different industries, enhancing my adaptability and capacity for rapid learning. I bring a positive, results-oriented attitude and am actively seeking a position where I can use my skills and qualifications to make a meaningful contribution.

Customer service representative at First Direct Bank (2025-09 – Present)

• Responded to high volumes of customer enquiries via telephone and digital channels
• Supported customers with online banking services, product information and payment queries
• Resolved account and transaction issues efficiently and in line with internal procedures

Admin assistant at Ministry of Justice (2024-07 – 2025-03)

Admin assistant at Ministry of Justice (Brook Street) (2023-04 – 2024-07)

• Negotiated and resolved outstanding payment rates for unpaid fines related to criminal and civil offenses
• Handled public and internal inquiries via telephone with professionalism and efficiency
• Facilitated the transfer of legal documents to the appropriate courts
• Initiated enforcement actions to ensure the timely completion of daily account reconciliations

Legal assistant at Enact conveyancing (2022-10 – 2023-01)

• Worked with client lenders to offer re-mortgage products to customers
• Dealt with caseload management, overseeing the progress of re-mortgage transactions
• Adhering to deadlines and ensuring cases are completed in line with client specifics
• Liaised with customer services to ensure cases are dealt with effectively

Crew member at McDonalds (2022-02 – 2022-08)

• Worked cash register and supported kitchen operations
• Assisted with maintaining cleanliness in line with company standards
• Experienced in preparing food, drinks/desserts and supporting dining area when required
• Assisted with restocking and stock rotation ensuring minimum waste
• Responsible for store closing duties

Office administrator/receptionist at Office Angels (2021-08 – 2022-07)

• Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 20%
• Performed a variety of general admin tasks including handling cash and credit payments
• Maintained a hygienic and tidy reception area, creating a more approachable environment for clients

Customer assistant at M&S food (2021-11 – 2022-01)

• Helped customers select products according to individual requirements and preferences
• Effectively processed cash and card payments during busy shopping periods using tills
• Completed nightly waste checks, meeting minimum count targets
• Recommended and promoted seasonal products, increasing sales

Customer sales advisor (Kitchen/bathroom sales) at B&Q (2018-11 – 2021-05)

• Working with the measurements and information gathered to create sensible, beautiful, highly functional kitchen designs
• Contributed to weekly team targets, individually generating sales up to £13,500
• Reviewed project costs, budgets and adherence to schedules

Vacation scheme & Mentoring scheme at Walker Morris, Leeds (2021-12 – 2021-12)

• Completed a pitch to promote new legal tech
• Met with senior partners of the firm who offered key advice and guidance
• Successfully applied to the mentoring scheme and paired with a trainee solicitor

Legal assistant at Altaf Solicitors, Bradford (2020-01 – 2020-02)

• Assisted solicitors with reviewing and organising witness reports
• Provided administrative support for research and criminal proceedings
• Prepared court bundles and greeted clients

Peer assisted learning leader at University of Bradford (2020-09 – 2021-05)

• Engaged with first year law students and led activity-based sessions to facilitate a peer learning environment
• Volunteered to lead extra virtual sessions for students experiencing academic difficulty during the pandemic
• Certified Level 3 student mentor

Future leader as coach at Circl (2021-08 – 2021-11)

• Enhanced coaching and employability skills by attending a two-way leadership programme
• Worked with several other young leaders on the programme, increasing my confidence and developing my communication skills
• Learned new methods of interacting with other such as the 'corridor coaching' language and reflecting upon 'framing' the conversation

LLM with LPC – BPP University, UK (2024 – 2026)

LLB Law Bachelors in Law – University of Bradford, UK (2019 – 2022)

A-Levels in Biology, Sociology, Science in society, Applied science – Wyke Sixth form college, Hull, UK (2016 – 2018)

GCSEs in Mathematics and English – Newland School for Girls, Hull, UK (2015 – 2016)