Caroline Jack

I'm a Digital Project Manager and Operations-minded leader with 20+ years of experience running digital projects, managing clients, and guiding teams across web, creative, and marketing environments. I've built and led two decades of work in both agency and entrepreneurial settings, which means I understand the full picture — from strategy and delivery to client relationships and team performance. I'm at my best when things are busy and moving fast.

I bring structure, clarity, and calm to complex projects, and I'm known for being hands-on, reliable, and easy to work with. My background as a former Olympian shaped my work ethic — high standards, resilience, and a drive to continually improve. Whether it's building better systems, leading cross-functional teams, or managing 40+ active clients at once, I focus on delivering great work, communicating clearly, and helping teams and clients hit their goals.

Operations & Project Management at The Connective Media Group (2026-01 – Present)

• Served on the Senior Management Team, reporting on operational figures to inform executive decision-making and drive company-wide performance improvements.
• Architected and built the company's entire ClickUp environment, developing templates, workflows, and automations that transformed day-to-day operations into a well-oiled machine.
• Led the full migration from Monday.com to ClickUp with minimal disruption, consolidating fragmented processes into a single, scalable operational hub.
• Coordinated the creation of a cross-functional Template Library spanning the content, graphics, and website teams, accelerating turnaround times on new client pages and sites.
• Implemented a comparative reporting framework and process overhaul across the Account Management and Reporting teams, giving clients clear visibility into month-on-month progress.
• Built the Client Onboarding Portal in partnership with internal stakeholders, streamlining the intake experience; currently leading its rebuild with the development team.
• Designed and rolled out standardised workflows for PPC Meta Optimizations, SEO Optimizations, and SEO Recurring Tasks, supported by tailored ClickUp builds that removed manual bottlenecks.
• Orchestrated a company-wide client credentials audit, strengthening access governance and reducing operational risk.
• Authored the Process Ownership Document and established Service Level Agreements across all channels, creating clear accountability and consistent delivery standards.
• Introduced AI-assisted Figma generation to the design workflow, increasing creative output capacity without additional headcount.
• Drove continuous refinement of systems and processes while overseeing day-to-day delivery, ensuring all teams met the highest standards of quality, timeliness, and results.

Digital Project Manager at Tier3 Media (2024-12 – 2026-01)

• Directed comprehensive website project delivery and team coordination, achieving seamless execution and enhanced client satisfaction.
• Fostered strong client relationships by managing communication and setting clear expectations, resulting in consistent project alignment with business goals.
• Established and enforced robust quality control processes, ensuring the delivery of high-standard, error-free digital solutions.
• Optimized resource allocation and timeline management, driving efficient project workflows and on-time completion of deliverables.
• Provided strategic insights to support department growth, aligning team efforts with long-term organizational objectives.
• Partnered with the SEO team to implement impactful website updates, boosting online visibility and user engagement.

Digital Project Manager at Keyline Design (2003-03 – 2024-12)

• Spearheaded diverse digital initiatives across multiple industries resulting in increased user engagement and revenue growth.
• Collaborated with clients to understand organisational goals, define solutions and ensure overall quality of projects resulting in high client satisfaction ratings.
• Managed project budgets and ensured timely delivery of projects by facilitating day-to-day communication with clients and internal teams.
• Managed, reported and strategically directed digital marketing campaigns resulting in increased market growth and revenue for clients.
• Led a digital project team to achieve an increase in website traffic and a boost in online conversions, contributing to growth in online sales revenue.

Human Performance Coach at Mint Group (2024-09 – Present)

Mint Group is a leading Microsoft Partner of Choice specialising in consultancy and development of turnkey IT solutions.

• Boosted team performance through comprehensive individual performance coaching, goal setting, and career coaching.
• Coached individuals to achieve their personal best, resulting in a more motivated and high-performing team.

Certified Internet Web Master (CIW) in Web Page, Digital/Multimedia and Information Resources Design – Intec College

IMM in International Marketing Management – University of South Africa

BA (HMS) in Human Movement Sciences – Rhodes University

IEB Matric & School Education – Kingswood College