Caroline Lyons

Administrator with over 25 years of experience in financial services, specializing in customer service. Recognized for efficiency and quick turnaround times, excelling in both independent and team environments. Strong attention to detail and a calm demeanor in managing sensitive cases. Seeking to leverage organizational and interpersonal skills in a new administrative role.

Customer Support Administrator - Argos Financial Services

(2000-08)

• Handling complex and sensitive customer data with accuracy, discretion, and professionalism
• Supporting records management, ensuring documentation is accurately maintained and easily retrievable
• Working collaboratively within a team to manage shared caseloads, support colleagues, and meet deadlines
• Providing additional customer support cover when required to maintain service levels
• Managed high volumes of correspondence enquiries from customers
• Handled account queries, payment processing, and billing enquiries accurately which would include tracing payments that have not been posted to customers' accounts
• Processed payments and account adjustments in line with company procedures
• Resolved customer issues professionally, including sensitive or complex cases
• Maintained high standards of customer service while working to performance targets
• Demonstrated strong communication skills and the ability to remain calm under pressure
• Complete administration and ad hoc duties, changing names and addresses, date of births and complaints
• Scanning, printing and sharing documents which include death certificates, Power of Attorney and letter of authority's
• Case management and workload prioritisation
• Team collaboration and peer support
• Risk reduction and change implementation
• Customer account administration
• Strong written and verbal communication

Sales Assistant - H Samuel

(1999-08 - 2000-07)

• Assisted customers in selecting products, offering detailed advice to meet their needs
• Kept shelves neat, clean and organised through visual merchandising
• Processed sales transactions efficiently, handling cash, credit, and debit payments accurately
• Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business
• Maintained a tidy and safe shopping environment, following health and safety guidelines
• Handled customer returns, refunds and exchanges at customer service desk
• Advised customers on product range, price, delivery, warranties and product use
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans
• Handled returns and exchanges with a focus on customer satisfaction and policy adherence
• Engaged with customers to gather feedback, using insights to enhance the shopping experience

Production Operative - Golden Wonder

(1987-08 - 1999-07)

• Kept production areas clean and obstacle-free to minimise risk of accident or injury
• Independently packaged and labelled items within tight deadlines
• Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals
• Cleaned machinery to maintain good health and hygiene standards
• Followed production schedule to achieve set time scales and quality standards
• Adhered to health and safety protocols, reducing workplace accidents and promoting a culture of safety amongst colleagues
• Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations
• Closely monitored operations to verify compliance with health and safety regulations
• Cleared blockages from machines to restore function