Customer Support Administrator - Argos Financial Services
(2000-08)
- Handling complex and sensitive customer data with accuracy, discretion, and professionalism
- Supporting records management, ensuring documentation is accurately maintained and easily retrievable
- Working collaboratively within a team to manage shared caseloads, support colleagues, and meet deadlines
- Providing additional customer support cover when required to maintain service levels
- Managed high volumes of correspondence enquiries from customers
- Handled account queries, payment processing, and billing enquiries accurately which would include tracing payments that have not been posted to customers' accounts
- Processed payments and account adjustments in line with company procedures
- Resolved customer issues professionally, including sensitive or complex cases
- Maintained high standards of customer service while working to performance targets
- Demonstrated strong communication skills and the ability to remain calm under pressure
- Complete administration and ad hoc duties, changing names and addresses, date of births and complaints
- Scanning, printing and sharing documents which include death certificates, Power of Attorney and letter of authority's
- Case management and workload prioritisation
- Team collaboration and peer support
- Risk reduction and change implementation
- Customer account administration
- Strong written and verbal communication
Sales Assistant - H Samuel
(1999-08 - 2000-07)
- Assisted customers in selecting products, offering detailed advice to meet their needs
- Kept shelves neat, clean and organised through visual merchandising
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business
- Maintained a tidy and safe shopping environment, following health and safety guidelines
- Handled customer returns, refunds and exchanges at customer service desk
- Advised customers on product range, price, delivery, warranties and product use
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans
- Handled returns and exchanges with a focus on customer satisfaction and policy adherence
- Engaged with customers to gather feedback, using insights to enhance the shopping experience
Production Operative - Golden Wonder
(1987-08 - 1999-07)
- Kept production areas clean and obstacle-free to minimise risk of accident or injury
- Independently packaged and labelled items within tight deadlines
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals
- Cleaned machinery to maintain good health and hygiene standards
- Followed production schedule to achieve set time scales and quality standards
- Adhered to health and safety protocols, reducing workplace accidents and promoting a culture of safety amongst colleagues
- Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations
- Closely monitored operations to verify compliance with health and safety regulations
- Cleared blockages from machines to restore function
