Farhana Mudas

Organised and customer-focused professional with around 7 years of experience in retail pharmacy, bringing strong transferable skills in customer service, administration, documentation, confidentiality, accuracy and day-to-day operations. Experienced in communicating with a wide range of customers, maintaining records, handling queries, working to deadlines and supporting team-based environments. Holds a D.Pharm from Goa College of Pharmacy and is now seeking an opportunity in office administration, customer service, reception, data entry or general administrative support in the UK.

Retail Pharmacy Professional - India

Approx. 7 years

• Provided professional and friendly service to customers, listened to their needs and handled day-to-day enquiries appropriately.
• Maintained accurate customer, prescription and stock-related records, with strong attention to detail and confidentiality.
• Processed prescriptions and supported the safe, accurate supply of medicines in accordance with workplace procedures.
• Communicated clearly with customers, colleagues and healthcare professionals and escalated issues when appropriate.
• Managed multiple tasks in a busy environment while maintaining accuracy and meeting daily priorities.
• Handled stock checks, ordering-related tasks and routine administrative duties supporting smooth pharmacy operations.
• Worked collaboratively with colleagues and contributed to an organised, professional customer-facing environment.

Diploma in Pharmacy - Pharmacy - Goa College of Pharmacy (2018-08)