Casey Conroy

Friendly and customer-focused professional with experience in delivering excellent service and building positive relationships with customers. Skilled in handling enquiries, resolving issues, and working efficiently in busy environments. Dedicated to ensuring customer satisfaction and contributing to team success.

Assistant Sales Manager at Betfred (2022-03 – 2023-05)

• Opened and closed the shop independently, ensuring smooth daily operations
• Conducted cash and safe checks, maintaining accuracy and accountability
• Managed machine maintenance and reported technical issues promptly
• Resolved cash discrepancies and investigated prior-day issues
• Provided responsible gambling guidance in line with company policies
• Delivered excellent customer service while supporting team performance

Customer Service Assistant at Picture house Cinemas (2021-07 – 2022-01)

• Served customers at kiosks and bars, handling food, drinks, and alcohol service
• Promoted memberships and upsold products to increase sales
• Prepared and served coffee, including latte and cappuccino, with customer preferences
• Mixed basic cocktails and served spirits during busy periods
• Maintained cleanliness across bar, kiosk, and cinema areas
• Completed regular checks of screens and facilities
• Managed stock levels and completed daily paperwork accurately

Online Picker at Selfridges (2018-07 – 2019-08)

• Picked and packed online orders with speed and accuracy
• Ensured high standards of product handling and customer satisfaction

Recruitment Consultant at Deliveroo (2017-09 – 2017-12)

• Supported recruitment processes and candidate coordination
• Maintained accurate records and administrative tasks

Customer Service Assistant at Domino's Pizza (2015-10 – 2017-06)

• Handled customer orders and payments
• Worked in a fast-paced team environment to meet demand

Level 2 Certificate in Travel & Tourism – Croydon College (2015-09 – 2016-07)

GCSE in English

GCSE in Maths

GCSE in Science

GCSE in Geography

GCSE in ICT