Cassie Grigsby

A highly organised and detail-driven professional with strong experience in service acquisition, contract coordination, and administrative support across complex, fast-paced environments. Skilled in sourcing and securing cost-effective services, negotiating with providers, and ensuring compliance with organisational and regulatory requirements. Brings a proven ability to manage high-volume workflows, maintain accurate records, and collaborate effectively with internal teams, external partners, and stakeholders.

With over fifteen years of administrative and coordination experience, excel at managing information, supporting decision-making, and delivering efficient, person-centred solutions. Known for a calm, methodical approach, excellent communication skills, and a commitment to ensuring individuals receive timely, appropriate, and high-quality support. Confident working independently or as part of a multidisciplinary team, with a strong focus on accuracy, safeguarding awareness, and continuous service improvement.

Service Acquisition Officer - Richmond and Wandsworth

(2022-08 - 2026-03)

Locum position

• Coordinated and sourced appropriate care packages for adults with varying levels of need, ensuring timely and cost-effective solutions.
• Liaised with care providers, social workers, health professionals, and families to match individuals with suitable services.
• Maintained accurate records, updated case management systems, and ensured compliance with local authority processes.
• Supported individuals to understand available options and make informed choices about their care.
• Managed high-volume referrals, prioritising urgent cases and responding quickly to changes in need.
• Ensured all brokerage activity aligned with safeguarding principles and the Care Act.

First Response Officer – Tower Hamlets Connect - Age UK East London (TUPE transfer from Tower Hamlets Council)

(2021-07 - 2022-07)

• Acted as the first point of contact for adults, carers, and professionals, providing timely information, advice, and guidance in line with local authority and voluntary sector standards.
• Delivered high-quality benefits advice, supporting individuals to understand entitlements and access appropriate financial support.
• Provided community signposting to a wide range of local services, wellbeing programmes, and statutory or voluntary sector support.
• Offered information advocacy, ensuring individuals were empowered to make informed decisions about their care, support, and next steps.
• Managed enquiries efficiently, gathering accurate information, assessing needs, and escalating cases appropriately to specialist teams.
• Maintained detailed records and case notes, ensuring compliance with organisational procedures and safeguarding principles.
• Collaborated with internal teams and external partners to ensure seamless support pathways for vulnerable adults.

First Response Officer - Initial Assessment Team - Tower Hamlets Social Care (Adults)

(2018-05 - 2021-07)

• Served as the first point of contact for all Adult Social Care referrals and enquiries, carrying out initial triage to determine urgency, eligibility, and appropriate next steps.
• Identified safeguarding and quality-of-care concerns, ensuring timely escalation to the correct teams or agencies to protect adults at risk.
• Completed Care Act assessments and contributed to Care and Support Planning, ensuring individuals' needs, strengths, and outcomes were clearly identified.
• Undertook trusted assessor functions, promoting independence through the provision of standard equipment, issuing prescriptions for community equipment, and arranging delivery or fitting where required.
• Empowered individuals, families, and carers by providing clear information, advice, and guidance, supporting access to reablement, preventative services, and wider community resources.
• Conducted home visits for duty cases to gather accurate information, assess risk, and ensure appropriate support pathways were put in place.
• Worked closely with health partners including GPs, Intermediate Care, housing providers, and voluntary sector organisations to coordinate holistic, person-centred support.
• Maintained accurate case notes and documentation in line with statutory requirements, safeguarding principles, and local authority procedures.

Continuing Healthcare Patient Navigator – Stroke Unit UHL – Hospital Discharge Team - Lewisham Hospital NHS

(2016-05 - 2018-04)

• Supported patients, carers, and clinical teams to coordinate safe, timely, and effective hospital discharges, ensuring all necessary arrangements were in place.
• Completed CHC checklists, assessments, and discharge notifications in line with NHS Continuing Healthcare guidance and local protocols.
• Met with patients, families, and carers to explain discharge processes, CHC eligibility, and available support options, ensuring plans were clearly understood and agreed.
• Facilitated smooth patient flow by liaising with primary and secondary care, community services, specialist teams, and external agencies to secure appropriate post-discharge support.
• Identified potential delays or barriers to discharge and proactively worked with multidisciplinary teams to resolve issues and improve patient pathways.
• Advocated for patients and carers, ensuring their needs, preferences, and concerns were represented throughout the discharge planning process.
• Collected and input data for the Sentinel Stroke National Audit Programme (SSNAP), ensuring accuracy and compliance with audit requirements.

Ward Administrator – Respiratory - Lewisham Hospital NHS

(2014-10 - 2016-05)

• Provided administrative and reception support to the Respiratory Ward and Care of the Elderly wards, acting as a key point of contact for patients, families, and multidisciplinary staff.
• Managed telephone and in-person enquiries, working closely with nurses, doctors, physiotherapists, and occupational therapists to ensure accurate information flow and timely responses.
• Prepared and organised patient notes for transfers to other hospital departments or external hospitals, ensuring all documentation and personal property were correctly handled.
• Assisted with the preparation and issuing of Hospital Medical Certificates and insurance claim forms, maintaining accuracy and confidentiality at all times.
• Booked follow-up appointments and coordinated administrative support for Cystic Fibrosis patients and their families, ensuring continuity of care and clear communication.
• Supported smooth ward operations through meticulous record-keeping, organisation, and proactive problem-solving in a busy clinical environment.

Medical Administrator Assistant - The Centre for Reproductive and Genetic Health

(2012-11 - 2014-06)

• Provided front-of-house support, welcoming patients and ensuring a professional, reassuring first point of contact.
• Delivered comprehensive administrative support including filing, typing, audio transcription, scanning, and document management.
• Assisted medical secretaries with overflow work, ensuring continuity and accuracy during busy periods.
• Supported Consultants and Embryologists by preparing clinical paperwork, maintaining records, and ensuring documentation was complete and compliant.
• Organised and attended meetings, preparing agendas, compiling reports and documentation in advance, and taking accurate minutes.
• Assisted with planning and coordinating events and projects, ensuring smooth logistics and timely preparation of materials.
• Sourced and ordered office equipment and supplies, maintaining stock levels and ensuring cost-effective purchasing.
• Prepared communications, briefing documents, background materials, and draft presentations for IVF events and patient information sessions.

Junior Legal Secretary – Commercial Property and Construction - Wedlake Bell LLP - 52 Bedford Row London

(2012-06 - 2012-09)

• Provided administrative and secretarial support to the Commercial Property and Construction teams, ensuring accurate and timely production of legal documents, letters, and reports using Big Hand Digital dictation.
• Proofread legal correspondence and documentation, maintaining high standards of accuracy and compliance with firm procedures.
• Processed account forms using the PKC system and prepared a range of legal forms including AP1s, TR1s, and SDLT5s.
• Coordinated meetings, conference calls, and room bookings, ensuring all logistics and materials were prepared in advance.
• Managed incoming calls, redirecting enquiries, handling matters where appropriate, and taking clear, detailed messages.
• Organised and maintained files for court proceedings, ensuring documentation was complete, accessible, and compliant with legal requirements.
• Processed claims and invoices, maintaining accurate financial records and supporting efficient billing processes.
• Managed outgoing mail, including preparing envelopes, postage, and client correspondence to ensure timely delivery.

Medical Receptionist/Secretary and Admin Assistant - Roodlane Medical, Morgan Stanley - 25 Cabot Square Canary Wharf

(2011-06 - 2012-06)

• Provided front-of-house support, greeting visitors and patients and ensuring a professional, welcoming environment.
• Managed diary coordination for Consultants, including scheduling appointments and arranging travel.
• Handled incoming calls, managed appointment bookings, and responded to patient enquiries with accuracy and sensitivity.