Bimal Kumar Rai

Highly motivated and results-oriented individual with a proven ability to adapt quickly and deliver value across diverse roles and industries. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving. Demonstrates excellent organisational abilities and thrives in collaborative environments. Seeking to contribute expertise and enthusiasm to a dynamic team while continuing to grow professionally.

Administrative Officer at Brook Street (2022-03 – Present)

• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
• Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
• Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
• Checked custom documents to ensure compliance with regulations.
• Managed front desk operations to maintain an efficient workflow.
• Handled enquiries and directed individuals to the appropriate departments for resolution.
• Facilitate administrative tasks associated with customs activities, ensuring adherence to regulatory requirements.
• Oversee inspection schedules while acting as the primary liaison between drivers and onsite operations.
• Logged drivers into the system efficiently.

Security Officer at Bold Security Group (2021-01 – 2022-03)

• Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
• Supervised and sanctioned the entry and exit of employees, visitors, and other individuals.
• Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
• Verified identification for authorised personnel and visitors to property.
• Oversaw crowd control.
• Assisted in the evacuation of buildings during emergencies, guiding individuals to safety efficiently.

Mobile Repair Technician at SBE LIMITED (2019-07 – 2021-01)

• Diagnosed and repaired mobile devices, including smartphones, and tablets.
• Updated device software and resolved software-related issues.
• Sorted the repaired phones in order of their delivery dates.

Warehouse Operator at DHM PLASTICS (2018-12 – 2019-07)

• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Packaged goods for dispatch, ensuring items were securely wrapped and labelled correctly to meet delivery schedules.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Maintained cleanliness and organisation in the warehouse to support a safe working environment.

Production Assistant at Coty Manufacturing UK ltd (2018-04 – 2018-11)

• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
• Assessed product quality prior to its packaging and labelling.
• Inspected and reported any faults in the inventory to the management.
• Carried necessary items from the store to the production area.
• Kept records of the weight, and number of boxes leaving the warehouse.
• Transported the finished products on pallets to the dispatch area.

General Worker at Brown and Mason Ltd. (2016-08 – 2018-06)

• Managed the disposal of demolition waste, ensuring proper segregation and recycling of materials where possible.
• Assisted in the preparation of sites for demolition, including erecting scaffolding and installing temporary structures.
• Prepared sites and maintained safety of both workers and public by setting up scaffolding, fences and temporary structures.
• Collaborated with team members to plan and execute demolition projects efficiently, meeting all deadlines.

A-Levels in Management – College for Higher Education, Birtamode, Nepal (2009)