Catarina Camacho

Experienced Real Estate Leader with 10+ years' experience managing large-scale residential portfolios and leading high-performing teams within fast-paced London markets. Currently operating at Head of Department level, responsible for team performance, service delivery, and the full end-to-end management of residential portfolios. Strong track record in stabilising complex operations, integrating acquisitions, and improving consistency across processes, compliance, and team performance.

Extensive hands-on experience across the full tenancy lifecycle, including renewals, compliance, maintenance coordination, contractor management, and landlord relationship management. Confident managing complex cases, legal processes, and court-related matters, while adapting operations in line with evolving tenant legislation. Known for building structure where it's missing, improving how teams work day-to-day, and maintaining strong relationships with landlords in demanding environments.

Head of Department at EASTHAUS RESIDENTIAL (2026-01 – Present)

• Lead the day-to-day running of the property management department, with full responsibility for team performance, workload distribution, and service delivery.
• Oversee the full tenancy lifecycle, ensuring consistency across renewals, compliance, maintenance, and landlord communication.
• Manage and guide the team through changes linked to Renters Reform and evolving tenant rights, ensuring processes remain compliant and practical.
• Support landlords through court-related cases, including preparing documentation, organising evidence, and coordinating with legal representatives.
• Introduce more structured ways of working, improving case handling, response times, and overall team organisation.
• Supervise the team on Section 13 rent increases, changes of sharers, and rent arrears matters, ensuring cases are handled correctly and in line with legislation.
• Act as the main escalation point for complex or sensitive situations, balancing commercial outcomes with compliance and risk.
• Work closely with senior management to improve how the department operates and scales.

Team Leader, City Region at CHASE EVANS RESIDENTIAL (2024-07 – 2026-01)

• Managed a large residential portfolio of 850+ properties, overseeing team output and ensuring consistent service across a high-volume environment.
• Played a key role in the integration of the 300+ Vantage portfolio, helping align systems, processes, and expectations across teams.
• Focused heavily on stabilising operations post-acquisition, identifying gaps and bringing structure into newly integrated portfolios.
• Oversaw renewals, tenancy changes, and compliance processes, ensuring everything remained aligned with current regulations.
• Supported more complex cases, including legal disputes and court-related matters, working closely with internal teams and landlords.
• Maintained oversight of contractor performance, maintenance delivery, and financial approvals, ensuring quality and cost control.
• Helped improve communication between departments, making workflows smoother and more consistent.

Assistant Team Leader at CHASE EVANS RESIDENTIAL (2024-04 – 2024-07)

• Supported regional management across a 700+ property portfolio, helping maintain consistency in service delivery.
• Worked closely with Property Managers on case handling, problem solving, and day-to-day challenges.
• Carried out compliance checks and portfolio reviews to highlight areas needing improvement.
• Assisted with onboarding and supporting new team members as the team expanded.
• Acted as a point of support for escalated landlord and tenant situations.

Property Manager at KFH (KINGLEY FOLKARD & HAYWARD) (2023-07 – 2024-04)

• Managed properties across multiple branches, handling the full tenancy lifecycle from move-in to renewal or exit.
• Coordinated maintenance and contractor works, focusing on timely resolution and clear communication.
• Built and maintained strong relationships with landlords, ensuring they felt supported and informed.
• Managed renewals and negotiations in line with compliance requirements.
• Looked for ways to improve processes and make day-to-day work more efficient.

Senior Property Manager (VIP Department) at CHASE EVANS RESIDENTIAL (2021-11 – 2023-06)

• Managed a portfolio of 190+ high-value and rent guarantee properties, requiring a high level of attention and consistency.
• Oversaw financial aspects of rent guarantee schemes, ensuring accuracy and compliance.
• Handled more complex landlord situations, providing practical solutions in challenging circumstances.
• Worked with developers and contractors to resolve new-build and snagging issues.
• Supported junior team members, helping maintain strong service standards.

Property Manager at CHASE EVANS RESIDENTIAL (2021-06 – 2021-11)

• Managed a 150-unit portfolio, handling maintenance, compliance, and tenancy-related matters.
• Coordinated contractor works and ensured issues were resolved efficiently.
• Managed renewals, claims, and deposit-related processes.
• Maintained organised case handling to keep workflows efficient.

Senior Guest Services Coordinator & Maintenance Department Manager at THE SQUA.RE SERVICED APARTMENTS (2018-01 – 2021-12)

• Led a 20+ person team across guest services and maintenance for a 250+ unit portfolio.
• Managed daily operations, including staffing, scheduling, and service delivery.
• Introduced structured procedures to improve consistency and accountability.
• Oversaw contractors, maintenance budgets, and operational performance.
• Handled escalations and ensured service standards remained high.

Background Studies in Psychology – Portugal