Catherine Ann Thomas

Experienced and highly organised administration professional with extensive experience across public sector, customer service, finance, hospitality and logistics environments. Skilled in case and database administration, accurate record keeping, customer communication, court-related administration, financial processing, minute taking and coordinating time-sensitive workloads. Known for being reliable, conscientious and able to work calmly under pressure while maintaining accuracy and confidentiality.

A proactive team member who can work independently, prioritise competing demands and build effective working relationships with colleagues, customers and external stakeholders.

Administration Assistant - NPS - Cardiff

(2018-09)

• Maintain accurate work-group schedules and case management records, including recording hours worked.
• Work closely with probation practitioners to support effective risk management and ensure enforcement activity is completed accurately and promptly, including prioritising recalls.
• Record, update and distribute information relating to risk management, ensuring practitioners receive timely information on tasks and deadlines.
• Liaise with Offender Managers and other colleagues to provide timely information relating to compliance, progress and behaviour.
• Provide administration support for court procedures, including breaches, applications to revoke or amend requirements, and transfers.
• Commence breach processes and prepare Final Warning letters, breach correspondence and Summons documentation.
• Collect witness statements and supporting evidence and complete relevant sections of breach reports for the relevant officer.
• Prepare and submit requests for revocation of Orders to the Court as directed.
• Liaise with Court staff to obtain missing paperwork and support timely case inductions.
• Collate information and documentation for new case inductions.
• Take accurate meeting minutes and maintain clear administrative records.
• Support safeguarding-related administration and provide information for internal and external performance and statistical returns.

Administration Assistant - ISG - Parklands, Stoke Gifford, Bristol

(2013-01 - 2013-09)

Provided administrative and customer service support in a busy professional environment.

• Maintained databases, customer records, spreadsheets and relevant administrative records.
• Organised, monitored and updated diaries, work permits and key deadlines with strong attention to detail.
• Received, screened and responded appropriately to correspondence.
• Produced reports, minutes and other written material.
• Organised video conferences, meetings, seminars, corporate events and board functions.
• Ordered stationery and monitored office supplies to ensure sufficient stock was maintained.
• Supported the maintenance and day-to-day administration of office equipment and IT-related issues.
• Prepared monthly reports and updated information on the DAD system.
• Checked daily updates and ensured revised drawings were appropriately plotted and records updated.
• Demonstrated strong organisational and prioritisation skills while managing competing demands.

Team Support - Welsh Assembly Government - Tŷ Afon, Bedwas Road, Caerphilly

(2007-01 - 2013-12)

• Provided day-to-day administrative support to programme teams, including minute-taking support.
• Maintained information databases and communicated with external customers and contractors to obtain required information.
• Organised meetings, seminars, workshops and initiative events, including agenda preparation and administrative support.
• Managed customer records and supported accurate data and spreadsheet administration.
• Processed invoices and assisted with monthly financial administration and budget monitoring.
• Provided professional customer service and maintained effective working relationships with internal and external contacts.
• Organised and prioritised workloads to meet deadlines.

Credit Controller - Laterooms.com

(2007-03 - 2007-03)

• Reconciled daily cash allocations and monitored customer accounts.
• Identified and analysed customer debt positions and maintained accurate ledger records.
• Prepared customer letters and statements for outstanding balances and generated computerised invoices.
• Handled customer queries and credit-control administration professionally and assertively.
• Processed customer information and maintained accurate administrative records.
• Handled written and verbal complaints with empathy, professionalism and appropriate assertiveness.
• Worked independently and as part of a team to meet deadlines.
• Set and monitored credit limits and reviewed processes as required.
• Used SAGE for financial and credit-control activities.

Reservation Supervisor - Park Plaza Hotels Europe - London

(2003-08 - 2005-12)

• Maintained accurate booking records on hotel reservation systems and monitored future room availability.
• Supported revenue forecasting and adapted sales activity to changing market conditions.
• Used Galileo and GDS systems including Sabre, Amadeus and Worldspan.
• Loaded group bookings accurately into the PMS using appropriate rate and market codes.
• Updated daily checklists and investigated discrepancies promptly.
• Confirmed room allocations for travel agents and maintained accurate booking information.

Imports Administrative Clerk - Gondrand UK London

(1999-05 - 2003-12)

International Freight Forwarding

• Processed customer details, consignment information and associated administrative records.
• Handled customer queries and directed enquiries to the appropriate department where necessary.
• Supported three European import services and coordinated delivery arrangements.
• Communicated arrival dates and booked deliveries by telephone.
• Handled written and verbal complaints with empathy and assertiveness.
• Maintained regular communication with customers, agents, hauliers and potential customers in a busy environment.
• Tracked consignments and proactively notified customers of delays or problems.
• Used Excel spreadsheets to maintain stock lists and support invoice administration.
• Investigated responsibility for negligence, damage or loss and supported insurance procedures.
• Liaised with branches and external agents to coordinate import activity.

Administration Clerk - Thistle Hotel East Midlands Airport - Castle Donington, Derbyshire

(1995-01 - 1997-12)

• Provided administrative and customer service support within a busy hotel environment.
• Accurately maintained customer information using databases and spreadsheets.
• Handled customer enquiries and directed queries to the relevant departments.
• Managed written and verbal complaints with empathy and professionalism.
• Maintained accurate customer records and administrative documentation.