Kim Ruby

Experienced and adaptable administrator with a strong background in customer service, medical administration, sales support and operational coordination. Organised, calm under pressure and confident managing competing priorities with professionalism and care. Skilled in communication, detail-oriented work, and supporting colleagues, patients, and customers.

Quick to learn new systems, proactive in problem-solving and comfortable working independently or within a team. I thrive in roles where accuracy, empathy and efficiency matter, and I'm committed to delivering a positive experience for everyone I support.

Medical Secretary - Priory Hospital - 255 Lichfield Road, Walsall

(2025-09 - 2026-04)

Provided comprehensive secretarial and administrative support to clinical teams.

• Managed transcription of ward rounds, CPA meetings and professional meetings with accuracy and confidentiality.
• Coordinated diaries, arranged meetings, and prepared documentation for clinicians.
• Handled sensitive patient information in line with GDPR and organisational policies.
• Responded to enquiries from patients, families, and professionals with empathy and professionalism.
• Managed email inboxes, prioritised tasks, and ensured timely completion of clinical admin.

Clerical Assistant - The Royal Wolverhampton NHS Trust - Wolverhampton

(2023-06 - 2025-09)

Delivered an efficient reception service to patients, families, and healthcare professionals.

• Completed a wide range of administrative tasks supporting the patient journey.
• Managed documentation, appointment processes, and clinical records with accuracy.
• Organised workload effectively and worked within defined procedures.
• Maintained patient confidentiality at all times.

Business Outsourcing Specialist - Dolphin Outsourcing Ltd - Northampton

(2022-06 - 2023-05)

Supported small businesses by managing their administration and social media tasks.

• Provided training to clients to help them streamline their own admin processes.
• Improved efficiency for clients by taking ownership of time-consuming tasks.

Operational Support Assistant - Redgrave Plastics Midlands Ltd - Walsall

(2021-04 - 2022-05)

Supported daily business operations across administration, procurement, customer service, and warehouse tasks.

• Managed sales order entry, credit control, purchase ledger and social media accounts.
• Provided responsive customer service and maintained accurate records.

Ecommerce Manager - Henry Squire & Sons Ltd - Wolverhampton

(2018-01 - 2020-10)

• Managed the company's ecommerce website and Amazon Vendor Central accounts.
• Oversaw export order processing and ensured accurate documentation.

National Account Coordinator / Export Sales Supervisor - Henry Squire & Sons Ltd - Wolverhampton

(2016-01 - 2018-12)

• Supported national accounts, built strong customer relationships, and secured new business.
• Managed export processes and coordinated with logistics partners.

Export Sales Supervisor / Marketing - Henry Squire & Sons Ltd - Wolverhampton

(2015-01 - 2016-12)

• Handled export order entry, invoicing, freight quotes and shipment arrangements.
• Supported marketing activities, including product literature and promotional materials.

Quality Supervisor / Marketing - Henry Squire & Sons Ltd - Wolverhampton

(2012-01 - 2015-12)

• Conducted product inspections and produced detailed reports.
• Managed COSHH records, price increases, social media, and product information.
• Supported event organisation and product launches.

Sales Supervisor - Henry Squire & Sons Ltd - Wolverhampton

(2008-01 - 2012-12)

• Supervised two staff members and managed the company email inbox.
• Handled credit notes, export orders and customer communications.

Sales Administrator - Henry Squire & Sons Ltd - Wolverhampton

(2001-07 - 2008-12)

• Managed sales orders, switchboard calls, mail, invoicing and customer enquiries.
• Provided consistent customer service and resolved complaints professionally.

NNEB Diploma - Nursery Nursing - Walsall College of Arts & Technology (1996-09 - 1999-01)

NCVQ Level 2 - Communications - Walsall College of Arts & Technology (1996-09 - 1999-01)

GCSE - 9 subjects - Moseley Park GM School (1991-09 - 1996-06)