Catherine Mcquaid
Support Worker with over ten years' experience in care and customer service
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About
Reliable and hardworking professional with over ten years' experience across the care, customer service, and personal service sectors. Experienced in supporting individuals, working as part of a team, and maintaining high standards in fast-paced environments. Known for strong communication skills, empathy, and a responsible approach to work. A motivated mother of two who brings commitment, resilience, and a positive attitude to every role.
Experience
Support Worker at Clough Valley Care (2022-01 – Present)
- Provide personal care and practical support to service users in line with individual care plans
- Assist with daily routines including washing, dressing, meal preparation, and medication prompts
- Offer emotional support and companionship to promote wellbeing and independence
- Maintain accurate records and report changes to senior staff where required
- Work closely with families, colleagues, and healthcare professionals
- Follow safeguarding, health & safety, and confidentiality procedures
Support Worker at Enable Care (2021-01 – 2022-12)
- Supported individuals with a range of needs
- Assisted with maintaining a safe and comfortable living environment
- Encouraged independence and social interaction
- Built positive relationships with service users and colleagues
Hairdresser at Self-Employed / Salon Based (2013-01 – 2021-12)
- Delivered professional hairdressing services in a busy salon
- Built strong client relationships
- Managed bookings, scheduling, and timekeeping
- Maintained hygiene and presentation standards
Customer Service Assistant at Gringos Pizzeria (2010-01 – 2012-12)
- Served customers in a fast-paced environment
- Took orders, handled payments, and customer enquiries
- Worked as part of a team to deliver efficient service
