Cathy Aucoin

Experienced customer service professional with over 10 years of experience in retail and food service environments. Skilled in team supervision, shift management, customer relations, and daily business operations. Known for strong communication skills, reliability, and the ability to work efficiently in fast-paced environments while maintaining excellent service standards.

Lead Supervisor - Dairy Queen - Didsbury, AB

(2024-06)

• Supervise staff during daily operations in a fast-paced restaurant environment
• Ensure high standards of customer service and food quality
• Train new employees on procedures, safety, and service expectations
• Handle cash management, shift coordination, and customer concerns

Store Clerk - Dollarama - Olds, AB

(2024-06 - 2024-11)

• Assisted customers with purchases and product inquiries
• Operated cash register and processed transactions accurately
• Stocked shelves and maintained store cleanliness and organization
• Helped ensure a positive shopping experience for customers

Swing Manager - McDonald's - Red Deer, AB

(2022-10 - 2023-01)

• Managed daily shifts and supervised team members
• Ensured food safety and operational standards were followed
• Assisted with scheduling and staff coordination
• Handled customer concerns and resolved service issues

Sales Associate - Bed Bath & Beyond - Red Deer, AB

(2021-11 - 2022-08)

• Provided customer assistance and product recommendations
• Maintained merchandising standards and store presentation
• Operated POS system and processed transactions

Store Manager - Scotty Convenience & Liquor - Pine Lake, AB

(2021-05 - 2021-09)

• Managed daily store operations and staff scheduling
• Handled inventory control and cash management
• Delivered excellent customer service while maintaining store standards

Kitchen Supervisor - McDonald's - Port Hawkesbury, NS

(2017-02 - 2020-02)

• Supervised kitchen staff and coordinated food preparation
• Maintained food safety and cleanliness standards
• Assisted with staff training and shift leadership

Store Manager - Domino's Pizza - Innisfail, AB

(2013-10 - 2015-09)

• Oversaw full store operations including staffing and scheduling
• Managed inventory, ordering, and cash handling
• Ensured excellent customer service and operational efficiency

Diploma - Food & Beverage Service - Nova Scotia Community College

Diploma - Small Business Management - Nova Scotia Community College

GED - Nova Scotia Community College