Cátia Sofia Folgado Monteiro

Document control, quality and compliance professional with 10+ years' experience in a highly regulated manufacturing environment. Extensive hands-on responsibility for controlled procedures, accurate records, audit trails, document review, issue escalation, training and continuous improvement. Progressed from production and recruitment coordination through line leadership, quality auditing and senior operational cover into hygiene management.

Organised, detail-focused and confident supporting colleagues and stakeholders across departments and shifts.

Hygiene Manager - Baker & Baker

(2023-11)

• Control hygiene documentation across the function, including SOPs, CICS/Q-cards, risk assessments, training records, audit findings and corrective-action records.
• Ensure records are accurate, complete, current and audit-ready, with deviations identified, escalated and followed through to closure.
• Lead up to 20 employees per shift and act as the senior person on site after 23:15, providing clear cross-shift communication and operational governance.
• Monitor and report KPIs, trend hygiene performance and use findings to improve processes, documentation and working methods.
• Coordinate with Technical, Production, Engineering, suppliers and other stakeholders to resolve issues and maintain consistent standards.
• Train and support employees on controlled procedures, safe systems of work and documentation requirements.

Senior Quality Auditor / Quality Auditor - Baker & Baker

(2021-04 - 2023-11)

• Maintained document control within the Quality Management System, ensuring production records, controlled SOPs, specifications and photo standards were accurate and available to users.
• Completed internal and external audit activity covering GMP, HACCP, traceability, glass, GFSI programmes and customer requirements; documented findings and tracked actions.
• Logged, investigated and trended non-conformances, customer and supplier complaints, product holds and corrective actions, preserving clear evidence and traceability.
• Created and updated SOPs and risk assessments, delivered training and responded to user questions on quality processes and standards.
• Produced accurate quality information for daily management meetings and escalated risks, issues and non-compliance appropriately.
• Provided step-up cover as Shift Manager for the PM shift, coordinating priorities, people, records and cross-functional issue resolution.

Quality Auditor - CSM Bakery Solutions

(2020-07 - 2021-04)

• Managed quality documentation and records, including audit evidence, calibration records, non-conformance logs, complaint records, product holds and SAP release activity.
• Conducted GMP, traceability, glass and lighting audits and completed QA checks, sampling and site inspections with accurate filing and follow-up.
• Supported supplier communication, investigation and corrective-action tracking while maintaining structured, traceable information.

Manufacturing Team Lead / Line Leader - CSM Bakery Solutions

(2018-04 - 2020-07)

• Led approximately 15–20 employees, allocated work, maintained production and quality records, delivered team briefs and ensured plans were completed safely and on time.
• Trained new starters, completed appraisals and regularly provided step-up cover as Production Supervisor.
• Coordinated issues across production and quality, raised non-conformances and maintained critical-control-point documentation for metal detection.

Quality Auditor — Maternity Cover - CSM Bakery Solutions

(2017-05 - 2018-04)

• Selected from line leadership to provide maternity cover in Quality, completing controlled checks, audits, SAP releases, traceability records, complaints and production-paperwork review.
• Returned to line leadership after the cover period and was later invited back to Quality as a permanent Quality Auditor.

Line Leader - CSM Bakery Solutions

(2017-01 - 2017-05)

• Promoted into line leadership after working on site through Staffline, coordinating people, production activity, safety, quality, hygiene and records.

Recruitment Coordinator - Staffline OSP

(2016-01 - 2017-01)

• Recruited and onboarded employees for the CSM Bakery Solutions site, maintained accurate workforce information, delivered inductions and training and resolved daily queries.
• Built trusted relationships with site management and a diverse workforce; when Staffline's contract ended, CSM offered a permanent Line Leader position.

Production Operative - Staffline OSP — CSM Bakery Solutions site

(2015-09 - 2016-01)

• Built practical knowledge of production processes, food safety, hygiene, quality expectations and controlled manufacturing records before progressing into recruitment coordination.

Graphic Design and Photography - EUAC