Cham Bernice

I am a passionate graduate student from Royal Holloway University of London with a Bachelor of Film, Television, and Digital Media Production. My fascination with aviation took flight while working at Heathrow during a summer job. I excel at teamwork and adeptly tackle problem-solving.

As a skilled communicator with extensive customer service experience, I am adept at guiding customers toward effective solutions, ensuring their utmost satisfaction. As an absolute expert in teamwork with five years of experience, I understand the importance of each member's contributions in fostering a smooth and effective team environment.

Customer Service Agent at Menzies Aviation

• Acted as the first point of contact for customer issues and queries.
• Managed the service desk, proactively assisting customers and coordinating with various departments to provide maximum support within company guidelines.
• Handled passenger inquiries with efficiency and precision, ensuring seamless customer service.
• Confidently managed and resolved all customer inquiries.
• Addressed and resolved customer complaints in accordance with company guidelines and within specified timeframes.
• Spearheaded the resolution of customer issues and queries, serving as the first point of contact.
• Collaborated seamlessly with fellow customer agents to deliver consistent, top-tier service across multiple platforms.
• Delivered unparalleled customer service, ensuring positive company experiences.
• Documented recurring requests, inquiries, and complaints, conveying findings and potential corrective actions to the line manager.

Creative Professional at Forest Creative Limited

• Engaged in brainstorming sessions to generate fresh and innovative ideas on various topics and issues.
• Skillfully edited content to reflect the appropriate voice and structure, ensuring high-quality output.
• Collaborated closely with colleagues to deliver superior projects within set timelines.
• Captured captivating photographs in controlled labs, field, and remote settings, adjusting camera settings for optimal results.
• Proactively directed guests to designated photo port locations, significantly boosting product sales.

Bachelor in Film, Television, and Digital Media Production – Royal Holloway, University of London (2020-01 – 2023-12)

– Clarement Fan Court (2018-01 – 2020-12)

– Surbiton High School (2015-01 – 2018-12)