Chanchal Kumar

Highly efficient and revenue orientated Cluster Operations Manager with over 19 years of experience in hospitality. A motivator and leader comfortable with supervising team of over 60 employees.Comfortable in fast-paced environment to providequality service for patrons while effectively mentoring the team. Forward thinking multi-tasker able to analyse situations and costs, and successfully determine profitable outcomes.

Novotel/ibis London ExCel (Accor Hotels)​ June, 2022 to till date Cluster OperationsManager

Novotel - 257 bedrooms, 1 restaurant, 1 bar & terrace, 24/7 room service and 14 meeting rooms

Ibis – 278 bedrooms, 1 restaurant & 1 bar

Managing day to day operation for both hotels withmultiple outlets and meeting rooms.

Job Description:

Guest Experience

• Visible to all guests – asking for their feedbackand building relationships.
• Collaborating with colleagues and hotel teammembers to establish and implement servicesand programmes that exceed guestexpectations.
• Driving improvement in guest satisfaction goals.

People

• Developing programmes and initiatives toincrease team engagement that are aligned with the hotel’s service philosophy.
• Developing, implementing and monitoring team member succession planning to ensure futurebench strength.
• Establishing performance and development goals for team members and provide mentoring,coaching and regular feedback to enhanceperformance.
• Oversee HR related actions in accordance withcompany rules and policies.

Financial

• Preparing annual capital, cash flow plans toaccurately forecast budgets.
• Analysing financials to drive revenues, future profitability and maximum return on investment.
• Using distribution channels and technology platforms to drive revenue and maximising market share.
• Leading capital plans and asset management initiatives, including working with GeneralManager to maintain or improve property’smarket leadership position.

Responsible Business

• Ensuring a safe and secure environment forguests, colleagues and hotel assets.
• Developing and carrying out action plans to beenvironmentally-conscious by taking steps to reduce the hotel’s carbonfootprint.
• Perform other duties as assigned.

Ibis London Wembley (Accor Hotels)​ March, 2021 to June 2022 Assistant General Manager

210 bedrooms, 1 restaurant and 1 bar

Ibis London Wembley (Accor Hotels)​ June, 2018 to March, 2021 Food & Beverage Manager

210 bedrooms, 1 restaurant and 1 bar The LaLiT London

Assistant Food & Beverage Manager​ April, 2017 to June, 2018

70 bedrooms, 1 fine dining restaurant, bar, lounge, room service, 3 meetings rooms, spa and health club The Grange Holborn

Front Office Duty Manager​ June, 2016 to April, 2017

201 bedrooms, 2 specialty restaurants, 24/7 bar, lounge, room service, 8 meetings rooms, spa andhealth club The Domain Hotel & Spa, Bahrain

Food & Beverage Manager May, 2014 - June, 2016 131 bedrooms,8 fine dining restaurants, bars, lounges, roomservice, 6 meetings rooms, spa and health club The Domain Hotel & Spa, Bahrain

Outlets Manager​ March, 2013 - May, 2014(Pre-Opening)

131 bedrooms, 8 fine dining restaurants, bars, lounges, room service, 6 meetings rooms, spa andhealth club The Gulf Hotel, Bahrain

Assistant Manager - Meeting & Events​ May, 2010 – March, 2013 361 bedrooms, 16 fine dining restaurants, bars, lounges, room service, 33 meetings rooms, spa and health club

Grand Hyatt Doha Hotel & Villas, Qatar

Meeting & Events Supervisor​ October, 2008 - May, 2010 (Pre-Opening)

249 bedrooms and 91 villas, 7 fine dining restaurants, bars, lounges, room service, 12meetings rooms, spa and health club

Hyatt Regency, Dubai

Meeting & Events Supervisor​ September, 2006 – October, 2008 421 bedrooms, 11 fine dining restaurants, bars, lounges, room service, 14 meetings rooms, spa and health club The Leela Palace, Kempinski, Bangalore

Meeting & Events Executive May, 2004 – September, 2006 357 bedrooms, 6 fine dining restaurants, bars, lounges, room service, 14 meetings rooms, spa and healthclub

• Bachelor of Science in Hospitality & HotelAdministration by Institute of HotelManagement, Bangalore (India) 2001 - 2004(University Degree)
• Industrial Training for 22 weeks at Sahara Star Hotel, Mumbai
• Intermediate (12th) from Kendriya Vidhyalaya,Tagore Garden, New Delhi, 1999- 2001
• Senior Secondary (10th) from KendriyaVidhyalaya, Tagore Garden, New Delhi, 1998