Chandramohan Ramamirtham

Customer-focused Gateline Assistant with 4 years' experience at Govia Thameslink Railway via OnTrak Recruitment, deployed across 12+ stations including Gatwick Airport, Victoria, London Bridge and Brighton. Known for remaining visible on the gateline and anticipating passenger needs before they arise — acting as a role model for exceptional customer service at every interaction. Expert in high-volume terminals, airport security, train termination, TVM support and BTP liaison.

PTS-qualified with Gateline Licence, maintaining 100% safety and ticket compliance across Sussex and South London routes. Based in Croydon, CR0, with own transport ensuring punctual attendance for all shift patterns including early starts, late finishes, weekends and bank holidays. Physically fit and accustomed to standing for extended periods in a fast-paced, high-footfall operational environment.

Gateline Assistant at Govia Thameslink Railway via OnTrak Recruitment (2021-11 – Present)

• Operated gatelines across 12+ GTR stations including Gatwick Airport, Victoria, London Bridge and Brighton, processing 3,000+ passengers daily during peak and disruption periods while maintaining 99% ticket compliance and reducing fare evasion through proactive security checks.
• Delivered train termination and carriage security checks at terminus stations Victoria, London Bridge and Brighton, completing logbook maintenance to 100% accuracy with zero safety incidents over 4 years, in line with NR/L2/OHS/021 safety standards.
• Liaised directly with British Transport Police (BTP) during security incidents, lost property cases and anti-social behaviour at Gatwick and Victoria, providing statements and CCTV support to ensure passenger safety and operational continuity.
• Supported passengers at Ticket Vending Machines (TVM), resolving 100+ ticketing queries daily and reducing queue times by assisting with card payments, refunds and journey planning during service disruption.
• Adapted swiftly across Merstham, Coulsdon South, East Grinstead, Carshalton and Wallington suburban stations, ensuring consistent revenue protection and accessibility assistance across rural and urban routes per GTR customer service standards.
• Maintained a safe, clean and welcoming station environment across all deployed stations, including platform de-icing during adverse weather conditions, litter management, and promoting relevant marketing literature and passenger information displays.
• Operated and monitored gateline equipment to ensure gates functioned correctly at all times, proactively reporting faults and resolving barriers to passenger flow to maintain a smooth and efficient station environment.
• Fulfilled varied shift patterns including early mornings, late evenings, weekends and bank holidays across 4 years, remaining on feet for extended periods in high-footfall environments while maintaining full professionalism and vigilance throughout every shift.

Barista Maestro at Costa Coffee (2022-01 – 2023-09)

• Delivered excellent customer service in a high-volume retail environment, managing store operations and supervising team members during peak shifts.
• Handled cash transactions and resolved customer complaints professionally, maintaining high satisfaction standards.

Senior Supervisor at JP Industries (2014 – 2021)

• Supervised teams and coordinated operations, handling customer enquiries and improving workflow efficiency.
• Maintained safety procedures and ensured compliance with organisational standards across all operational areas.

BA English