Schadrac Falanka
Detention Custody Officer seeking Passenger Host role at Govia Thameslink Railway
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About
Dedicated and professional Detention Custody Officer with almost five years of experience in security, customer service, conflict management and public safety. Experienced in working within fast-paced, customer-facing environments while maintaining safety, professionalism and high service standards. Skilled in communication, incident management, revenue protection awareness, report writing, de-escalation techniques and working alongside partner agencies.
Seeking to join Govia Thameslink Railway as a Passenger Host at Three Bridges and build a long-term career within the railway industry.
Experience
Detention Custody Officer - Serco - Brook House Immigration Removal Centre
(2024-01)
- Deliver exceptional customer service while maintaining a safe and secure environment.
- Resolve incidents professionally using effective communication and conflict management skills.
- Produce detailed reports and maintain accurate records.
- Work closely with healthcare teams, immigration staff, police officers and external agencies.
- Conduct welfare checks, escorts and investigations while maintaining high professional standards.
- Respond effectively to emergencies and support vulnerable individuals.
Waiter and Events Assistant - Nutfield Priory Hotel
(2022-01 - 2023-12)
- Delivered excellent customer service in a busy environment.
- Managed customer requests and resolved concerns professionally.
- Maintained high standards of presentation and teamwork.
Education
GCSEs - Mathematics, English, Science, History, Drama, Business Studies and Religious Education
