Chanelle Davis

IT and Operations professional with service desk experience providing 1st and 2nd line support, ITSM ticketing, and user administration across Active Directory and Microsoft 365. Experienced in working within SLA-driven, high-pressure environments, with a strong focus on accuracy, compliance, and service quality. Empathetic, positive, and motivated by challenges, with a solutions-focused mindset and strong communication skills.

Brings a diverse background across multiple industries, demonstrating adaptability and a consistent high-performance work ethic. Open to a wide range of job opportunities across different sectors and available to start immediately.

IT Service Desk Officer at Rethink Mental Illness (2024-01 – Present)

Delivering 1st and 2nd line IT support to frontline staff, resolving issues across multiple systems to ensure continuity of critical services.

• Delivering 1st and 2nd line IT support to frontline staff, resolving issues across multiple systems to ensure continuity of critical services
• Managing and prioritising service desk tickets in line with SLAs, maintaining clear communication with users and stakeholders, and escalating complex incidents when required
• Troubleshooting hardware and software issues across PCs, laptops, mobile devices, and printers using remote and on-site support, minimising downtime
• Supporting user account administration (Active Directory and email) and contributed to system security, and maintenance activities
• Monitoring system outages, supporting service restoration, and creating knowledge base documentation to improve efficiency and reduce repeat incidents

Office Administrator at Grandir UK (2022-01 – 2024-01)

Managed administrative systems including enrolment, billing, and session coordination, improving operational efficiency.

• Managed administrative systems including enrolment, billing, and session coordination, improving operational efficiency
• Managed day-to-day nursery operations, including enrolment, billing, and session coordination to ensure efficient service delivery
• Oversaw site maintenance and facilities, maintaining a safe, compliant, and fully operational environment
• Led procurement and stock management of nursery consumables, ensuring consistent availability and cost control
• Improved communication processes between staff and parents, enhancing engagement and overall service quality
• Supported HR operations, including recruitment, onboarding, and compliance, ensuring ongoing OFSTED readiness through accurate documentation and process management

Pre-Flight Customer Logistics Executive at TUI (2017-02 – 2022-01)

Managed passenger and flight operations. Ensured booking-to-check-in accuracy, manifest integrity, and compliance in high-volume, time-critical settings.

• Managed passenger and flight operations. Ensured booking-to-check-in accuracy, manifest integrity, and compliance in high-volume, time-critical settings
• Coordinated passenger logistics including seating, special requests, CODPIE allocations, and validated passenger data (passport, baggage, compliance requirements) under strict deadlines
• Collaborated with Flight Planning, Flight Trading and ground operations to execute schedule changes, cancellations, and aircraft updates, ensuring full system alignment and operational continuity
• Managed operational readiness including ad-hoc flight set-ups, VIP movements, shared-flight manifests, and resolution of system discrepancies to prevent disruption
• Produced and distributed critical operational outputs (PNLs, manifests, load sheets, catering figures) and supported IT/system implementations while ensuring full aviation and Health & Safety compliance

Receptionist Manager at 1Life Batchwood Golf and Leisure Centre (2015-05 – 2017-02)

Led and supervised the reception team, ensuring consistent delivery of excellent customer service.

• Led and supervised the reception team, ensuring consistent delivery of excellent customer service
• Trained, onboarded, and developed staff, improving team performance and confidence
• Implemented improved front desk processes, increasing efficiency and reducing wait times
• Handled escalated customer issues professionally, maintaining a positive reputation for the centre
• Managed staff rotas, ensuring appropriate coverage during busy periods and events
• Promoted memberships, events, and services, contributing to increased sales and retention

Receptionist at 1Life Batchwood Golf and Leisure Centre (2015-05 – 2017-02)

Delivered high-quality front-of-house service, ensuring a welcoming and professional experience for all visitors and members.

• Delivered high-quality front-of-house service, ensuring a welcoming and professional experience for all visitors and members
• Managed high volumes of enquiries in person, by phone, and via email, maintaining efficiency during peak hours
• Processed bookings, memberships, and payments accurately using internal systems
• Resolved customer queries and complaints promptly, contributing to improved customer satisfaction
• Maintained up-to-date knowledge of facilities, classes, and promotions to support sales and engagement
• Supported daily operations, including opening/closing procedures and facility coordination

BTEC Level 3 in Medical Science – Luton Sixth Form College (2012-09 – 2015-06)

BTEC Level 2 in Applied Science – Luton Sixth Form College (2012-09 – 2013-06)

GCSE in General Education – Cardinal Newman Catholic School and Sixth Form (2007-09 – 2012-06)