Chantal Sheena

Experienced Professional with over four years of experience within a clinical environment in a customer service role. Through my career I have developed strong communication skills, as well as fantastic problem solving, and customer service skills leading to repeat business, and happy clients.

Customer Care Supervisor at Two By Two Vets (2023-10 – Present)

• Clear and practical understanding of commonly prescribed routine and non-routine drugs and treatments.
• Professional, and efficient communication handling a large amount of queries through live chat, phone calls, and Email.
• Discussing claims with pet owners helping them understand the process of claiming, processing of claim forms and collating records before sending them to insurers.
• Fantastic organisation skills including record keeping and diary management; ensuring accuracy to records, and appropriate time is allocations for bookings.
• Providing exceptional customer service in a busy veterinary practice, effectively managing multiple tasks whilst ensuring each client got a professional, friendly, and efficient positive experience.
• Handling of complaints with understanding and empathy delivering positive outcomes whilst still adhering to practice policies and legislations.

Equine Therapist at Connected Spirits Equine Training and Rehabilitation (2019-08 – Present)

• Working closely with a variety of pet owners and providing strong customer service resulting in repeat business.
• Working closely with industry professionals to rehabilitate a variety of injuries, and providing support to owners through this process.
• Great IT skills to produce media for clients to better help understand exercises and information.

Receptionist at The Vet Whetstone (2021-07 – 2023-04)

• Answering phones and emails and providing fantastic customer service
• Creating materials for the clinic and clients, using Publisher, excel, and powerpoint.
• Management of petty cash and creating protocols for relevant records.
• Submitting insurance claims and liaising with insurers on behalf of clients.

Bookkeeper at Creative studio accountants (2016 – 2023)

• Reconciling payments; paying attention to accuracy to ensure correct payments.
• Experience in using accountancy software such as Xero, Hubdocs and Quickbooks.

Level 5 Diploma in Clinical Animal Behaviour – Compass Education (2025)

BSc. (Hons) in Equine Science with Therapy – Hartpury University (2017 – 2020)

Level 3 Extended Diploma in Horse Management – Oaklands College (2015 – 2017)

AS Levels in Business studies, Geography, and Psychology – JFS (2014 – 2015)

GCSEs in English Language, Maths, IT, English Literature, Geography, Core Science, Additional Science, Religious Studies, D&T – Immanuel College (2009 – 2014)