Chantelle Edwards

I believe I'm a great asset to any team as I'm a very highly motivated and confident person, I always look on the positive side of things. I do my best to be helpful and supportive, I have amazing communication skill, I love to help people, I'm able to work under pressure, excellent time management, I'm fully flexible and very reliable, I can work within a team or individually.

Receptionist/Admin - KCPCC

(2024-01)

I feel as though I have grown a lot within this role, really connected with patients and staff, working well as a team and individually. My individual role was managing and supporting patients within an app called evergreen, which allowed patients to arrange appointment and deal with prescriptions and any other queries. We worked mainly as a team covering shifts and managing the workloads such as pathology, tasks, prescriptions, phone calls, speaking with patients face to face.

I am very confident with in patient/customer roles

Receptionist/Admin - Family Medical Centre

(2022-01 - 2023-12)

My main task within was speaking to patients on the phone or in person, which wasn't difficult for me as I'm very confident within this.

• Issuing prescriptions
• Booking appointments
• Using system one
• Dealing with difficult patients
• Scanning documentation and matching documents to correct patient's details
• Dealing with surgery email
• Informing patients of test results
• QOF - personally contacting patients to book in for annual reviews such as asthma, diabetes etc.
• Pregnant ladies - personally booking all pregnant women in with the midwife

Entrepreneur - Pure Event Solutions

(2022-01 - 2022-12)

This role was all about creating a charity event at places for charities such as Great Ormond Street Hospital, Breast cancer etc. Creating a safe and inviting environment to attract the public to join a lottery in which they would donate money to these charities. Within this job i always had to be on top of my game, making the public really feel and understand the charity, being bubbly and excited to be helping a great cause.

I had to learn and withhold a lot of information to be able to correctly inform the public, this job was a loving and fun experience.

Tester/Cleaner - NHS Covid 19 Testing Site

(2021-01 - 2022-12)

I started this job as I was looking to do something different, this role is extremely customer service related and everything was based around making the patients happy and aware, my main role in this job was to talk and walk patients through the test as to make sure they did it correctly but I was also trained on the cleaning which means making sure everything was clean and sterile after a patient had used the areas just in case they had covid, this also including staff areas to keep both patients and staff safe. We all worked as a team helping each other and then also worked individually with 1 on 1 with the patients. This role was ended due to all sites being closed as they were no longer needed.

Admin - TAGTRANS

(2019-01 - 2020-12)

I started this job after leaving college to do a level 3 business admin apprenticeship, I learned a lot from this job such as; being more organised with my work load, spreadsheets, speaking with customers on the phone including difficult ones, I helped with organising drivers routes as this was a delivery service and I also informed customers on when where and how long there delivery was going to be. I really enjoyed this job, but it is no longer open due to the manager becoming extremely ill.

Bar Tender - THE PROGRESSIVE CLUB

(2020-01 - 2022-12)

My role within the pub was the serving of alcoholic beverages, although hot drinks and soft drinks were also served. This role allowed me to become more confident dealing with very difficult people and how to handle situations calmly! I maintained the cleanliness of the bar and surrounding areas.

Cash handling and till operating was an important part of the job. Cellar work and organisational skills were gained by often changing barrels of alcohol and gas bottles which required and taught health and safety as the barrels are extremely heavy. A very important role of this work was to check the identification of customers.

Work Experience - JIMMY BEANS

(2016-01 - 2016-12)

This was purely for my work experience whilst at school, but during this time I feel like a picked up a few valuable skills that I feel would really benefit an employer within. I learned how to be confident when talking to a customer. I would often sign customers into the play area, so my organisational skills improved.

I was also involved in cash handling and operating a cash till, I understand the importance of not making errors during this point, so it attracted my full attention. My role was to take orders for foods and drinks, both hot and cold, make the drinks and delivering the food to the customer. Finally, one of the more important roles within the company was to maintain the cleanliness of the play areas, eating areas, toilets etc.

Level One - Childcare - WEST NOTTINGHAMSHIRE COLLEGE

Level Two - Animal Care - WEST NOTTINGHAMSHIRE COLLEGE

GCSE - English - QUARRYDALE ACADEMY

GCSE - Mathematics - QUARRYDALE ACADEMY

GCSE - Computing - QUARRYDALE ACADEMY