Amy Brown

I am a very organised person, I work well as part of a team and on my own. I am a very fast learner and always like a new challenge.

Receptionist at Burton and Dyson Solicitors (2024-05 – Present)

My duties include answering all incoming calls, greeting clients in reception and informing the member of staff that their client has arrived. I accept all hand deliveries and update the hand delivery sheet, then send an email to the fee earner and the legal assistant to come and collect the delivery. I check the calendars every morning to make sure there hasn't been any double bookings of rooms. Typing up audio dictation this includes attendance notes, letters and emails.

Office Administrator at Uncle Henry's (2021-07 – 2024-04)

My duties include customer service, answering phones and emails. Inputting invoices onto farmplan, general administrative duties, HR records being kept up to date, production of new starter packs, assist payroll with management of timesheets. Whist working at Uncle Henry's I have also worked as a customer assistant in the café, where my duties' consisted of taking customers orders, taking payment from customers, taking out food orders to the customer and making drinks.

I have also worked as a kitchen assistant. Here my duties consist of preparing food for breakfast and lunch. Making food for customers, cleaning of the kitchen.

Style Consultant at Phase Eight Browns Department Store Gainsborough (2018-02 – 2018-09)

Whilst working as a style consultant my duties included

• Assisting customers with choosing clothes
• Taking payment of items
• Tidying clothes rails
• Helping customers in the fitting rooms
• Dealing with returns
• Inputting figures
• Restocking

Receptionist at Bella Fiore Beauty Salon (2016-08 – 2016-10)

Whilst working as a receptionist. My duties included

• Booking appointments on the in house computer system
• Taking payments off clients
• Selling products to clients
• Making drinks for clients
• General cleaning of the salon

Shift Manager at KFC (2014-02 – 2016-08)

I was a shift manager at KFC. My duties included:

• Ensuring product availability throughout the shift especially during peak times
• Doing a safe count at the start of my shift and at the end of my shift
• Logging employees tills on and off on the in house computer system
• Completing a date check on all products in the store before opening and temperature check on all the hot stores and cold stores then recording these in the haccp book
• Check fryers are working correctly
• Completing banking at the end of my shift
• Making stock orders
• Deployment of the team members during the shift
• Dealing with customer complaints
• Preparing food
• Inputting data onto the computer
• Taking customers orders on the in house till system
• Handling money
• Preparing and packing food items
• Restocking and general cleaning duties

Customer Service/Sales Representative at Mobileshop.com (2003 – 2007-05)

Whilst working at Mobileshop.com I completed two NVQ's- Call Handling Level 2 and Business and Administration Level 3. Key Skills Level 2 in Maths, English and Information Technology. My duties included: I worked as part of a team and also one my own. I had team and personal KPI's to achieve every month for a bonus.

• Credit checking customer and connecting the customers and the mobile phones to the mobile networks
• Answering Telephones
• Taking customer orders
• Credit checking business customers and connecting business orders to the mobile networks
• Answering customer enquiry's
• Sending out marketing emails
• Contacting customers regarding their orders
• Filling out spreadsheets

BTEC First Diploma in Caring – North Notts college (2001-09 – 2002-07)

GCSE/GNVQ in Multiple Subjects – Ordsall Hall secondary school (2001-07)