Charlene Guigui

A well-presented, polite and customer focused individual who is motivated by being a team player with a common goal, and who has extensive experience of customer focused roles in the Travel and Hospitality industries. Being reliable and organised, I treat every customer as an individual and have a good track record of building a rapport with staff and customers with my friendly approach. I am a great team member however I can lead on tasks also if required with excellent communication and time management skills.

I am currently looking for a chance to progress within a role that will enhance and develop my current skill set.

Cabin Crew - Ryanair - Manchester, United Kingdom

(2018-05)

• Carrying out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
• Welcoming passengers on board and directing them to their seats
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
• Checking all seat belts and galleys are secure prior to take-off
• Making announcements on behalf of the pilot and answering questions during the flight
• Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
• Giving first aid where necessary
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
• Completing paperwork, including writing a flight report

Lady Wear Associate - TKMAXX - London, United Kingdom

(2010-04 - 2018-05)

• Excellent customer service: meeting and greeting the customers, advices the customers
• Displaying products and putting stocks on shelves according the store policies
• Maintaining the shop floor nice and tidy: pickups items and organize the departments
• Promoting exclusive line products and the store vouchers
• Collecting complains and constructive feedbacks
• Checking for forged notes and keeping an eye out for fraudulent transaction

Sales Assistant - ZARA VAL-D'EUROPE - London, United Kingdom

(2006-09 - 2009-05)

• Welcome and advise customers
• Ensure goods are well displayed
• Handle payments
• Keep the shop floor clean and tidy

Project Management Construction - the Built environment - ACL Essex (2025-01 - 2025-04)

MSc - Project Management - Arden University (2020-09 - 2025-07)

Cabin crew attestation - Irish Aviation Authority (2018-05-25)

BA - Business Management and Marketing - London Metropolitan University (2012-09 - 2016-07)

Access to Higher Education - South Thames College (2010-09 - 2011-06)

A-Level - STT Business Science Technology - Lycée Van Gogh (2006-09 - 2009-07)