Karina Ulloa

Multilingual professional with experience in Tourism and Cabin Crew services, specialising in customer service, interpersonal skills, and cultural awareness, alongside expertise in interpreter. Delivering high-quality service and personalised client experiences.

Volunteer, Wellbeing & Interpreter at Bevan & Soapbox (Currently) • Provided informal interpretation between English and Spanish for community and support services.

• Supported staff by facilitating clear communication and to support community wellbeing programmes.
• Providing customer service & fascilitating information to customers. Customer service at Stone & Grill restaurant (2020-05 – 2021-03) • Builded strong relationship with customers and enhanced customer service experience.
• Communicated effectively with customers and stuff. Teacher secondary school at Colegio Aurora de Chile (2013-07 – 2015-03) • Supported students' learning and classroom engagement.
• Delivered structured lessons following national curriculum guidelines. Tourism assistant/Tourist Guide at Departamento de Turismo (2010-12 – 2012-12) • Conducted guided tours, providing cultural and historical explanations.
• Assisted tourists with information, itineraries, and local services. Tourist guide at Hotel Robledal Chillan (2008-07 – 2009-10) • Worked as a part of a team with tourism offices, transport providers, and local business.
• Welcomed tourists and ensured a positive and memorable visitor experience. Also, promoted local heritage, events, and tourist attractions.

Cabin Crew – Leeds College (2025 – 2026)

Employability programme – Sophie Hayes (2024 – 2025)

Esol Skills for life Speaking & Listening L1 – Trinity College London (2024-05)

Functional Skills English level 1 & 2 – City & Guilds (2024-08)

Geneal english & IELS Preparation – Eynsford College/Time4london (2020 – 2020)

English course London – Open English Santander/U. de las Americas (2016 – 2016)

English course – Koe Chile (2015 – 2015)

Seminar Municipal Tourism in Chile – AMTC Municipios Turisticos de Chile (2007 – 2007)

Banking Cashier – BK – Capacitacion Laboral (2018)

Pedadogia in English – Universidad de las Americas (2017)

International Tourism – Liceo Luis Cruz Martinez (2008)

Techniques of Makeup level 1 – Profit Center Spa Chile (2016 – 2016)

– Social Makeup (2018 – 2019)

GCSE English and Maths – Bradford College