Charlene West

My most recent role was Administrator and weighbridge operator at FCC Bletchley Landfill site and have been now for Five years, however I am looking to change direction and learn new skills . I feel I am quick to learn and can offer a positive and productive approach to any new task I am eager to learn and bring a warm smile and can-do attitude to any Team.

Administrator / Weighbridge Operator at FCC Bletchley Landfill site (2021 – Present)

• Updating and managing the SFS ready for annual audits
• Using the AX purchasing system to raise purchase orders
• Booking agency staff as and when required and sending their hours
• Booking Inspections in line with the statutory Inspections spread sheet
• Covering the Weighbridge for lunch and sickness as required
• Booking any Maintenance for Site
• Reception duties / Answering calls
• Booking and managing the Bletchley Meeting Room
• Maintaining the plant services and Maintenance via the Asset Go System
• Responsible for ordering and invoicing
• Cost Control
• Update and carry out the Control of contractor’s procedures for all contractors who work onsite also Permits to work when required.

Admin / Reception Manager at Your Office Space Limited - Business Centre (2016 – 2021)

• Opening and closing the building and check in the security procedures are being followed,
• Answering a busy switchboard and transferring calls / Taking messages via email
• Welcoming and directing visitors with a high level of customer service
• Word Processing - Emails to clients about events and changes in the building
• Filing – Keeping up to date with health and safety procedures client sign in sheet and delivery records.
• Raising Purchase orders for catering and charging clients for services
• Booking meeting rooms, catering, chauffer service and parking for clients in advance or last minute if possible.
• Checking stock and ordering if required.
• Adapting meeting room space for clients' needs to generate revenue.
• Photocopying and scanning documents to clients as and when requested.
• Printing reports at the end of the month ready for invoices to be processed.
• Inputting data from monthly reports onto the system to balance client's monthly bill.
• Printing distributing and chasing invoices.
• Chasing payments
• Franking and arranging courier service.
• Sorting and sending post.

Receptionist at Doubletree by Hilton Stadium MK (2013 – 2016)

Hotel

• Allocating rooms for guests that suit their requirements, getting upgrades ready for Hilton Honours Guests, liaising with Housekeeping that rooms are ready and available and updating the system, answering the telephone and making reservations, ensuring that the guest experience is to standard at all times.
• Checking guests in and out using the online system and taking payment for the rooms and pre authorizing cards for any extras they may need, giving exceptional customer service at all times.

Receptionist at Hampton By Hilton Corby (2011 – 2013)

Hotel

• Allocating rooms for guests that suit their requirements, getting upgrades ready for Hilton Honours Guests, liaising with Housekeeping that rooms are ready and available and updating the system, answering the telephone and making reservations, ensuring that the guest experience is to standard at all times.
• Checking guests in and out using the online system and taking payment for the rooms and some bar work and waitressing was also involved as the bar and reception where connected.

GCSE Level in English C and Maths C – Lord Grey - Secondary School - Milton Keynes (2000 – 2005)

Certificate Access Course in computer skills and communication in business – Milton Keynes College (2005 – 2006)