Apprenticeship Delivery Manager at Instep UK Ltd (2025-03 – Present)
- Leadership & Team Development: Successfully led and coached a team of Development Coaches, driving performance improvements and exceeding apprenticeship delivery targets.
- Operational Excellence: Implemented data-driven strategies using MI dashboards to monitor caseloads, identify trends, and deliver continuous improvement initiatives.
- Quality & Compliance: Ensured full adherence to ESFA, Ofsted, and EPAO standards, maintaining high-quality delivery and compliance across all apprenticeship programs.
- Employer Engagement: Acted as primary operational contact for employer partners, strengthening relationships and supporting learner success through regular reviews.
- Financial Oversight: Managed budgets and P&L accountability, contributing to pipeline growth and resource planning for sustained business performance.
- Performance Management: Conducted regular one-to-one reviews, maintained Personal Development Plans, and implemented succession planning to build future leadership capability.
- Digital & Process Innovation: Championed the use of digital tools and platforms to streamline delivery processes and enhance learner engagement.
Apprenticeship Tutor/Assessor at Instep UK Ltd (2018-10 – Present)
- Caseload of 60+ apprentices, steering them toward successful completion of Apprenticeship and Functional Skills level 2 Maths and English
- Delivering Team Leader/Supervisor Level 3 and Retailer apprenticeships at Levels 2/3/4
- Effective diary management to work efficiently, building strong relationships with managers, colleagues, and senior leadership
- Maintaining up-to-date documentation on industry-used platforms re: learning and assessments in line with company KPIs and timely completion rates
- Promoting Safeguarding and Prevent, Equality and Diversity, Health and Safety and British Values
- Aptem Champion – first contact for staff with any issues on the Aptem system and trainer of new staff on the Aptem system
Curriculum Research and Content Designer at Instep UK Ltd (2022-09 – 2023-03)
- Responsible for researching and building course criteria for apprenticeships
- Working as part of the quality team to ensure a positive experience for learners and tutors
- Steering focus groups with learners and stakeholders
- Copyediting and reworking compliance documents
- Modifying course pre- and post-work into digital format
- Regular liaison with senior leadership to ensure high quality delivery materials
Retail Coach at Learndirect Apprenticeships (LDA) (2017-03 – 2018-10)
- Caseload of 30-40 apprentice learners, delivering training, coaching and assessment towards Retailer Apprenticeship Level 2 and Functional Skills training
- Maintaining up-to-date documentation on learning and assessments within e-portfolio systems in line with all company KPIs and timely completion rates
Area Manager at Grainger Games Ltd (2010-04 – 2017-03)
- Regional sales/business development with leading retailer of video games/consoles/gadgets, including delivery vs. target KPIs, audit and stock control
- Collection, analysis, and reporting of detailed daily/weekly/monthly statistics to board level on local competitor pricing, company historical sales and new game release pricing
- Multisite field management of 100+ staff across 25 stores during rapid growth period for company, including recruitment, training and development and mentoring
District Development Manager at Gamestation Ltd (2006 – 2010)
- Operational management duties for specialist video game retailer with 200+ stores nationwide
- Overseeing district sales and business development in seven stores throughout Yorkshire, including active promotion of add-on sales and pre-order sales in line with company expectations
- Assessment and development of employee performance through training and mentoring
- Troubleshooting in under-performing stores, development of action plans for improvement
- Conducting and witnessing disciplinary and investigatory hearings
