Charmaine Harvey

Organised and results-driven sales, customer service and operations professional with more than 20 years' experience across business development, luxury retail, team leadership and service administration. Proven track record of building strong client relationships, delivering exceptional customer experiences and achieving commercial targets. Experienced in managing day-to-day operations, coordinating teams and engineers, handling customer accounts, preparing quotations and invoices, managing stock and supporting senior management.

Confident working in fast-paced environments where organisation, communication and problem-solving are essential. A highly adaptable and reliable professional with excellent interpersonal skills and a natural ability to build trust with customers, colleagues and business partners. Now seeking a new opportunity where I can utilise my sales skills, customer service and management experience while continuing to develop professionally.

Warranty & Service Sales Administrator - Paneltex - Hull

(2025-05)

Responsible for coordinating warranty and service activity, maintaining strong customer relationships and supporting the smooth day-to-day running of the service department.

• Coordinate daily engineer attendance with clients, ensuring vehicle defects are scheduled and repairs are completed efficiently.
• Manage parts requirements and arrange the dispatch of parts to engineers, ensuring technicians have the correct equipment and materials to complete repairs.
• Maintain regular communication with customers throughout the repair process, providing clear and timely updates by telephone and email.
• Prepare invoices and proformas on completion of repair work using Sage, ensuring accurate billing and supporting financial administration.
• Maintain accurate parts information and conduct regular audits of departmental stock and engineer-held parts.
• Produce weekly CRM reports to monitor open cases, departmental performance and outstanding work.
• Work closely with Sales Managers on warranty work relating to new vehicle batches.
• Support the smooth running of the department and take responsibility for maintaining high standards in the absence of senior management.
• Coordinate multiple repairs and competing priorities in a fast-paced service environment while maintaining customer service standards.
• Liaise with customers, engineers, suppliers and internal departments to resolve issues and keep repairs progressing.

Sales Executive - The PowerPlus Group - Hull

(2023-08 - 2025-05)

Responsible for business development and client relationship management across multiple commercial sectors, selling induction video and compliance software solutions.

• Developed new business opportunities across construction, manufacturing, food and agriculture sectors.
• Built and maintained strong relationships with new and existing clients, identifying customer requirements and presenting tailored solutions.
• Developed and implemented sales strategies to achieve and exceed agreed targets.
• Secured 10+ new contracts across key sectors during my time with the company.
• Worked closely with creative and technical teams to ensure a smooth transition from sale through to project delivery.
• Maintained regular communication with clients throughout the sales and delivery process, supporting strong customer retention.
• Produced regular sales reports and provided market insight to senior management.
• Identified new opportunities and converted prospects into long-term commercial relationships.

Deputy Manager - Hugh Rice Jewellers – Official Rolex Retailer - Hull

(2021-08 - 2023-08)

• Supported the management of daily store operations while maintaining exceptionally high standards of customer service.
• Built strong relationships with customers and delivered a premium luxury retail experience.
• Conducted quarterly stock audits and reported findings directly to the Operations Manager and Directors.
• Maintained compliance with strict Rolex and Omega retail standards and completed relevant brand training.
• Supported the management and development of the sales team.
• Trained and mentored new employees, helping to establish high standards of performance and customer service.
• Assisted with achieving sales targets and maintaining operational efficiency within the store.

Assistant Manager - Goldsmiths Jewellers

(2020-02 - 2021-08)

Supported the Store Manager with daily operations, sales performance, team development, customer service and stock management within a high-value retail environment.

Store Manager - Warren James Jewellers

(2013-04 - 2020-02)

Managed the day-to-day operation of the store, including sales performance, team leadership, customer service, stock control, staff development and achievement of commercial targets.

Store Manager - The Body Shop

(2006-10 - 2013-04)

Managed store operations, sales performance and team development while delivering high standards of customer service and brand presentation.

Above Water Warfare Technician / Operations Mechanic - Royal Navy

(1999-11 - 2006-08)

Served in a demanding operational environment requiring discipline, reliability, teamwork and the ability to work effectively under pressure. Developed strong technical, organisational and problem-solving skills while working as part of a highly structured team.