Charmaine Minott

A diligent and customer-focused individual with over 10 years of experience in retail and care settings, skilled in leadership, customer service, and problem-solving. Proven ability to manage operations, supervise staff, and enhance customer loyalty. Eager to leverage extensive experience in leading teams and ensuring exceptional customer experiences to contribute to Canadian Tire Corporation, Limited.

Customer Service Assistant - The Range

(2020-05 - 2024-05)

• Delivered exceptional service by efficiently resolving customer queries with professionalism.
• Managed customer complaints, providing effective solutions to maintain high satisfaction levels.
• Processed customer orders and meticulously updated records with accuracy.
• Cultivated strong customer relationships, thereby enhancing loyalty and retention.
• Received recognition for adept problem-solving skills and significant contributions to team success.

Childcare

(2018-11 - 2020-04)

• Provided comprehensive daily care for a baby, including feeding and bathing.
• Engaged the child in age-appropriate developmental activities.
• Facilitated social interaction by taking the child to playgroups.
• Managed and attended all scheduled doctor's appointments.

Care Assistant - Oakcroft Nursing Home

(2013-08 - 2018-11)

• Assisted clients with essential personal care tasks, including hygiene, dressing, eating, and toileting.
• Supported clients with basic administrative duties, such as managing bill payments.
• Performed light housekeeping duties, including dusting, vacuuming, and changing linens.
• Encouraged client participation in social and recreational activities.
• Monitored and documented clients' physical and emotional well-being, reporting any changes to senior staff.

Warehouse-Shop Floor Assistant - Selco Building

(2011-10 - 2013-08)

• Established a professional and welcoming initial impression for all customers.
• Managed inventory levels and organised retail shelves.
• Assisted customers with product inquiries.
• Operated counter balance and side loader forklifts.
• Proficiently drove forklifts for warehouse operations.

Night Supervisor - Co-operative Store

(2007-05 - 2011-10)

• Oversaw the complete operation of the store during night shifts.
• Supervised and directed night staff.
• Conducted thorough stock control and inventory checks.
• Resolved operational issues as they arose.
• Operated tills and managed end-of-shift cashing up procedures.

Level 2 Door Supervision, Security Officers (SIA) - Lewisham College

BAIIB Level 2, CCTV Operations (Public Space Surveillance) - Lewisham College

Level 2, Health and Social Care - Greenwich College (2010 - 2011)

Level 2, English - Greenwich College (2010 - 2011)

Level 1, Health and Social Care - Lambeth College (2002 - 2003)

Level 1, Marketing - Lambeth College (2002 - 2003)