Joanne Taylor

An accomplished, highly motivated Retail Shift Leader and Deputy Manager with over two decades of experience overseeing high-volume retail operations, including managing a busy bakery environment and a store generating £1.5 million in yearly revenue. Proven ability to lead and motivate teams, maximize shift efficiency, and exceed company KPIs while maintaining exceptional customer service standards. Possesses strong operational and culinary-adjacent retail skills, including daily on-site baking, strict stock management, and compliance auditing.

Adaptable, highly organized, and excited to bring a wealth of local retail expertise and passion for food quality to a dedicated, family-oriented team like Carrs Pasties Ltd.

First Sales / Deputy Manager - Greenhalgh's Craft Bakery (Flagship Store)

(2018-10)

• Prepare the flagship store ready for morning trade, including managing daily on-site baking, stock replenishment, and visual merchandising.
• Assist the store manager with overall shop floor leadership and completely take over responsibility for the store's performance, team management, and operations in the manager's absence.
• Direct stock management workflows, complete accurate orders for the following day, and liaise closely with the central bakery to ensure flawless inventory levels.
• Conduct end-of-day till reconciliations, manage safe drops, coordinate staff holiday bookings, and ensure all bakery routines are executed to a high standard.

Shift Leader / Stand-In Store Manager - Tesco Express

(2003-06 - 2018)

• Acted as the sole manager on site in a fast-paced environment, taking accountability for team safety, daily routines, and customer service delivery.
• Directed full on-site cash management protocols including safe control, change ordering, balancing tills, and resolving payroll/wage queries.
• Carried out rigorous self-audits to keep the store operating legally within company guidelines, food safety, and licensing laws.
• Coached and trained team members on upselling and customer care, driving higher customer satisfaction metrics.
• Step up to cover Store Manager holidays, successfully meeting store-specific KPIs and protecting profitability.

Stock Admin Manager - Great Universal Stores

(1984-12 - 2003-02)

• Held total stock administration responsibility for 2 major warehouses (Farnworth and Tipton), overseeing stock placement and system inputs.
• Conducted comprehensive monthly location audits and daily spot checks to guarantee absolute inventory data accuracy.

A-Levels - Bolton South Sixth Form College

O-Levels - Deane Grammar School