Charmaine

Experienced and highly organised Customer Service and Administration professional with a strong background in customer relations, business operations, sales and team coordination. Confident handling customer enquiries, resolving issues, maintaining accurate records and managing multiple priorities in fast-paced environments. A professional, reliable and proactive individual with excellent communication, problem-solving and organisational skills.

Director at MaiTea (2018-01 – Present)

Manage the day-to-day administration/operations of a successful tea and coffee business.

• Provide a consistently high standard of customer service, responding to enquiries, resolving issues and building positive customer relationships.
• Manage stock levels, inventory, purchasing and supplier relationships to ensure products are available and operations run efficiently.
• Coordinate daily business activities and prioritise multiple tasks in a fast-paced environment.
• Manage sales transactions, cash handling, budgeting, costs and financial reporting.
• Develop and implement marketing initiatives to increase customer engagement, footfall and sales.
• Create and launch seasonal products and gift hampers, contributing to increased sales during key trading periods.
• Maintain accurate business records and ensure admin tasks are completed.
• Identify operational issues and implement practical solutions to maintain smooth business performance.
• Build strong relationships with customers, suppliers and business contacts.

Senior Sales Consultant at Cadenzza (2014-03 – 2017-10)

• Delivered professional and bespoke customer service in a busy retail environment.
• Responded to customer enquiries and complaints, resolving issues efficiently and professionally.
• Open and closed the store.
• Worked collaboratively with colleagues to achieve store sales targets and maintain high customer service standards.
• Assisted with visual merchandising and product presentation to improve the customer shopping experience.
• Managing staff on daily basis including rota management and sickness.
• Supported day-to-day store operations and ensured products were presented to a high standard.
• Developed strong customer relationships, encouraging repeat business and customer loyalty.

Supervisor at Tresor Paris (2013-10 – 2014-02)

• Provided professional and efficient customer service, dealing confidently with customer enquiries and requests.
• Supervised day-to-day store activities and supported the team in achieving operational and sales objectives.
• Managed stock replenishment, processed orders and monitored deliveries.
• Handled daily cash management, including opening and closing procedures and ensuring transaction accuracy.
• Monitored stock levels and reported operational updates to senior management.
• Communicated team performance, stock requirements and operational issues to management.

Administrator at Capital Social Care (2013-10 – 2014-02)

• Provided administrative and organisational support to management and the wider support team.
• Maintained professional and constructive relationships with service users, responding to their needs with patience and empathy.
• Updated electronic and paper-based records accurately and confidentially.
• Maintained accurate documentation and ensured information was kept up to date.
• Supported the smooth running of daily administrative and organisational tasks.
• Communicated effectively with colleagues and service users to ensure appropriate support was provided.

Certificate in Nutrition and Health – Croydon College, London (2020)

BA (Hons) in Fashion with Business (1996 – 1997)

GCSEs in General Education – Hornsey Secondary School, London