Operations manager / assistant store manager
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A disciplined leader with 10+ years of experience in operational management and data-driven decision-making. Expert at managing high-value assets and ensuring strict regulatory compliance. I am now seeking to grow my analytical, administrative, and leadership skills to drive efficiency and growth within a dynamic organisation.
H Samuel, The Trafford Centre/Manchester Arndale — Operations Manager/Assistant Manager
MAY 2021 - PRESENT
Commercial Analysis: I continuously analysed store performance metrics and sales KPIs to spot trends, then implemented specific, data-backed actions that consistently optimised service and boosted sales.
Compliance: I oversee the operations of the store. I make sure that everything we do - from a financial translation to inventory audits - is 100% compliant with strict legal and brand standards. I keep our records accurate so the business is always audit ready.
Digital Responsibility: I manage the administrative side of our business, including secure payment systems and sensitive staff data, ensuring accuracy and confidentiality across all platforms.
Spotting Risks & Fixing Them: I manage the day to day security and operational risks of one of the busiest retail sites in the UK. im responsible for identifying where/when our store is vunerable - whether this be through stock loss shrinkage or gaps in displays - and implementing logic based solutions to protect our assets.
Team Leadership: Led, motivated, and coached a high-performing team through regular check-ins and monthly reviews, fostering an engaged and sales-driven store culture.
Operational Management: Managed all core store operations, including inventory, rota planning, shrinkage control, and compliance with all brand, legal, and operational standards.
H Samuel, The Trafford Centre — Supervisor & Department Leader
OCTOBER 2017 - MAY 2021
Managing High-Value Assets: I was personally responsible for a £1M+ branded diamond department. This required a constant focus on risk assessment and security, ensuring that high-value stock was accounted for and protected at all times.
Collaborative Problem Solving: I worked closely with external brand partners and the Head Office to audit stock and refine our strategy. If a product wasn't performing or a security issue arose, I used a logical, step-by-step approach to resolve the problem and protect the brand's reputation.
Quality Assurance: Handled complex customer complaints, using logical problem-solving to reach resolutions that ensured long-term retention and satisfaction
H Samuel, The Trafford Centre — Apprenticeship sales associate
AUGUST 2015 - SEPTEMBER 2017
Compliance Excellence: Delivered 100% mystery shop scores by strictly following service protocols and brand standards.
Award-Winning Performance: Named "Apprentice of the Year" for dedication to learning and high-quality work output.
NVQ Level 2 and 3 in Customer Service
3 AS Levels - Business, Media & Sociology (all C grades)
ICT - Distinction
English Language - B
English Literature - B
Maths - C
Science - C
Spanish - C
History - C
Textiles - C
Specialist Qualifications: Jet 1 Jewellery qualification, De Beers Institute of Diamonds
