Cheryl McLachlan

A conscientious, professional and well-presented lady with extensive and wide-ranging knowledge in insurance. Positive and "can do" attitude. Highly organised and efficient, whose thorough and precise approach to projects has yielded excellent results.

Achievements include: Starting up a Lloyd's insurance service company (operating with Cover-holder status), Design and implementation of a new database and documentation production system, Training staff and managing staff to bring out individual qualities, Organising global risk surveys and training conferences, Writing and implementing administrative processes, Achieving BS5750 quality assurance award.

Customer Service Representative at Harrods Aviation (2024-05 – 2024-06)

Short employment due to shifts clashing with home life demands

• Observing running sheet for inbound/outbound and "on-spin" aircraft (including helicopters (enhanced hazards))
• Meeting and greeting pilots and passengers (including VIPs and celebrities)
• Organising outgoing/incoming transport to and from aircraft and terminals
• Airside driving (adhering to strict protocol)
• General upkeep of lounges (restocking and service)
• Operating security gate
• Checking incoming vehicles for any security concerns before allowing transitioning to airside

Service Delivery Assistant at Victim Support (2019-03 – 2021-05)

• Checking incoming cases from Athena data transfer (Essex Police) and other email inboxes
• Allocation to caseworkers
• Allocation of cases to volunteers for ongoing support
• Advising Essex Police of support outcome
• Liaising with victims to gather data and input new cases from self referrals
• Purchase ledger
• Training new colleagues
• Writing new processes

Administration Manager at SVB Underwriting Services Ltd (1999-12 – 2003-07)

Subsidiary of SVB Syndicates Ltd (currently Novae)

• Liaising with Brokers to implement binding authorities
• Ensuring the service company wrote business within the binder limitations
• Responsible for setting up administration procedures for the effective day-to-day running of the service company
• Recruitment and training of staff
• Responsible for four staff on a daily basis
• Presenting risk endorsements to Underwriters
• Presenting claims bordereaux to Underwriters
• Producing monthly financial statements
• Liaised with a IT software company to design and implement a successful database and documentation system

Engineering Assistant/Claims Supervisor at HSB Engineering Insurance Ltd (1993-01 – 1999-12)

Promoted to Claims Supervisor to build on technical knowledge gained from the Engineering Department to loss adjusting and managing claims

• Arranging global surveys and allocating to Engineers
• Arranging travel and issuing itineraries to Engineers
• Formatting and collating survey reports for issue to brokers and clients
• Organising training conferences
• Organising training programmes for new starters and liaising with internal underwriters and staff for input
• Recording, reserving, reporting and payment of claims
• Broker liaison with reporting of claims and denial of claims
• Applying treaty and reinsurance arrangements to claims
• Managing production and presentation of bordereaux for reinsurance purposes
• Attending loss adjusting meetings with various insurance personnel and clients (occasionally overseas)

Office Co-ordinator and Personal Assistant to two Directors at Corney & Barrow (Restaurants) Ltd (1991-03 – 1992-12)

• Assisting with the implementation and administration of BS5750 - Setting up administration systems for personnel records
• Arranging interviews
• Typing offer letters
• Arranging and carrying out training
• Inputting sales onto sales ledger database
• Payroll to produce BACS to staff
• Occasionally helping out in restaurants seating and greeting

Accounts and Personnel Assistant at ABM Advertising Ltd (1988-01 – 1991-12)

• Sales ledger data entry
• Purchase ledger data entry
• Credit control
• Assiting with accounts up to trial balance
• Running car lease scheme
• Assisting Personnel Manager: setting up interviews, typing offer letters, maintaining personnel records

Extensive customer service training in-house.