Chitthesh Senthamarai

Organised administrator with ten months of office-based client support experience at Vels Engineering, handling client enquiries by telephone and email, processing service requests to agreed turnaround times and maintaining records to a strict accuracy standard. I also held a UK customer facing role throughout full-time postgraduate study, so managing several priorities under time pressure is familiar rather than new. Confident and professional in client conversations, methodical about data accuracy and compliance, strong across Microsoft Office and quick to pick up new systems.

Based in Manchester and looking for a long-term client facing role with structured progression and training, not a stopgap. Available immediately for a fully office-based position in the city centre.

Client Support and Administration at Vels Engineering (2024-11 – 2025-08)

Office based support to project teams, clients and external stakeholders

• Acted as a first point of contact for client and internal enquiries by telephone and email, giving clear and professional guidance and following each request through to closure.
• Processed and tracked client service requests against agreed turnaround times, coordinating with engineering and environmental teams so commitments were met on schedule.
• Maintained and updated client and project records, applying quality assurance and validation checks to keep data accurate, complete and compliant.
• Investigated and resolved queries and data discrepancies, identifying the underlying cause and correcting records rather than reapplying the same fix.
• Produced reports, correspondence and documentation for internal teams and external stakeholders, translating technical detail into plain language for nonspecialist readers.
• Contributed to improvements in how project and client records were structured and maintained, reducing duplicated effort across the team.
• Supported site compliance administration, including inspection records, risk assessment paperwork, incident logs and team briefings.

Customer Service Assistant at Souldrop Service Station (2025-09 – 2026-08)

• Served a high volume of customers face to face in a fast-paced retail environment, handling payments, stock accuracy and enquiries while keeping a professional and approachable manner throughout the busiest periods.
• Held alongside full-time postgraduate study, which required careful scheduling, reliability across shifts and consistent standards under time pressure.

Tutor at Passion Education (2021-03 – 2023-04)

• Taught and supported students across a wide ability range, managing timetables, progress records and regular communication with parents.
• Built the ability to explain complex information clearly, patiently and in language the listener understands, which is the core of good client support.

MSc in Environmental Engineering – Cranfield University (2025-10 – 2026-09)

BTech in Agricultural Engineering – Sri Shakthi Institute of Engineering and Technology (2021-04 – 2025-03)