Chloe Black

Highly motivated and experienced customer service professional seeking a challenging role as a Customer Service Representative and Administrator, leveraging exceptional communication skills and a strong dedication to providing excellent service.

Customer Service Advisor Advanced - United Utilities - Warrington

(2024-01 - 2024-08)

• Answering inbound calls.
• Giving the best customer service and directing calls where they need to be.
• Inputting customer details on the system.
• Booking in appointments

Customer Service Representative (CSR) - William Hill

(2023-01 - 2023-12)

Provide exceptional customer service to clients, resolving queries and issues promptly and efficiently.

• Ensuring accuracy and professionalism in all interactions.
• Maintain a thorough knowledge of company policies, promotions, and products.
• In-depth knowledge of gambling laws and regulations
• Proficient in risk management and mitigation strategies
• Strong analytical and investigative skills
• Excellent communication and interpersonal abilities
• Experience with compliance management software
• Ability to conduct thorough audits and compliance reviews
• Familiarity with Anti-Money Laundering (AML) and Responsible Gambling (RG) practices
• Strong ethical standards and attention to detail

Supervisor - Betfred - Wrexham

(2022-05 - 2022-09)

• Summer Role
• Opening and closing the stores
• Ensuring Think 21 is adhered to at all times

Administrative Assistant - Elite Employment

(2017-08 - 2020-02)

• Stepped in as needed to supervise and manage daily operations of the establishment. Ensured compliance with company policies and procedures, maintaining a safe and secure environment.
• Handled cash management and reconciled sales reports.
• Supported the administrative team by managing calendars, scheduling appointments, and organising meetings.
• Handled incoming calls, emails, and correspondence, ensuring timely responses.
• Created and maintained filing systems, ensuring efficient retrieval of documents.
• Ensuring the ATS is updated and all candidates are fully compliant
• Coordinated new hire orientations, including preparing welcome packets and ensuring all necessary paperwork was completed
• Managed the flow of applications and resumes, ensuring timely follow-up and communication with candidates

Unemployed - Maternity Leave - Unemployed - Maternity Leave

(2024-09 - 2026-05)

• Took time away from work to raise my child and am now ready to return to employment with flexibility, motivation, and a strong work ethic.

Bachelor's Degree - Business - Wrexham Glyndwr University (2020-09 - 2023-06)

A Level - Hair and Beauty - Riverside College Halton (2018-09 - 2020-06)

GCSES - Mathematics - Saint Peter And Paul (2012-09 - 2017-06)

GCSE - English - Saint Peter And Paul (2012-09 - 2017-06)