Technical Support and Service Engineering Professional transitioning into Cybersecurity
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Experienced technical support and service engineering professional with over 20 years of experience delivering technical troubleshooting, customer support, network installations, and hardware maintenance across telecommunications and office technology environments. Currently transitioning into cybersecurity, having completed the APMG Foundation Certificate in Cyber Security and further developing expertise through QA Cyber Security training and CompTIA Security+ studies. Recognised for analytical problem solving, excellent communication skills and the ability to explain technical concepts clearly to customers and colleagues.
Proven track record of diagnosing complex technical faults, managing customer incidents through to resolution and consistently delivering excellent customer service. Now seeking an opportunity within IT Support, Cyber Security or Security Operations where I can combine my technical experience with newly acquired cyber security knowledge.
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NVQ Level 2 - IT Services & Repair - Bury College
GCSE - English - Prestwich High School
