Chris McColl
Technical Support and Service Engineering Professional transitioning into Cybersecurity
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About
Experienced technical support and service engineering professional with over 20 years of experience delivering technical troubleshooting, customer support, network installations, and hardware maintenance across telecommunications and office technology environments. Currently transitioning into cybersecurity, having completed the APMG Foundation Certificate in Cyber Security and further developing expertise through QA Cyber Security training and CompTIA Security+ studies. Recognised for analytical problem solving, excellent communication skills and the ability to explain technical concepts clearly to customers and colleagues.
Proven track record of diagnosing complex technical faults, managing customer incidents through to resolution and consistently delivering excellent customer service. Now seeking an opportunity within IT Support, Cyber Security or Security Operations where I can combine my technical experience with newly acquired cyber security knowledge.
Experience
Service Guide - EE Ltd
(2025-01)
- Diagnose broadband and telephony faults.
- Guide customers through router and equipment setup.
- Resolve connectivity issues through remote diagnostics.
- Manage incidents through to resolution or escalation.
- Meet customer satisfaction and first-call resolution targets.
Service Engineer - Commerce Business Systems Ltd
(2016-09 - 2018-07)
- Service and repair multifunction printers.
- Install and configure network-connected devices.
- Deliver remote and onsite IT support.
Service Manager - Pulse Digital Office Solutions Ltd
(2013-03 - 2016-09)
- Managed engineering team workloads, stock and escalations.
- Continued servicing, installations and network configuration.
Photocopier Engineer - NDS Ltd
(2012-05 - 2013-03)
- Diagnostics, repairs, installations and network printing configuration.
Sales Assistant - Firwood Timber & Plywood Ltd
(2004-07 - 2012-05)
- Customer service, stock control, warehouse operations.
Assistant Manager - Riley's American Pool & Snooker Club
(2001-09 - 2004-07)
- Staff supervision, rota planning, cash reconciliation and customer service.
Education
NVQ Level 2 - IT Services & Repair - Bury College
GCSE - English - Prestwich High School
