Christie Abercrombie

I am currently a highly effective Helpdesk Co-ordinator looking for a new opportunity to further develop my career. I am experienced in managing activity from service request through to job planning and execution via work order numbers, purchase orders and financial costs. I have the ability to prioritise tasks and react to business requirements.

I have an understanding of the various departments within an organisation and their interactions. I take great pride in being able to help people and deliver tasks to a high standard. I have excellent communication skills with the ability to establish effective working relationships at all levels within an organisation.

I am motivated to improve service delivery to achieve overall company success

• I am organised with an attention to detail and strive to provide good customer service
• I am reliable and very approachable
• Effective team member with the ability to also work independently
• Able to prioritise tasks and plan workload
• Excellent communication skills with the ability to build strong working relationships with colleagues and clients
• Willingness to learn new skills and processes
• Experienced in the use of Maximo
• Proficient in the use of all Microsoft applications and e-mail

West Lothian College, Livingston – December 2017

Customer Service - SVQ Level 3

Business and Administration - SVQ Level 2

St Kentigerns Academy, Blackburn – August 2015

English – National 5

Business - National 4

West Lothian College, Livingston – June 2015

Providing and Creating Information - Scottish Qualifications Certificate

Accessing Information - Scottish Qualifications Certificate