Jackson Annor

I am highly motivated Licensed SIA Security officer with ability to adapt in a fast-changing organization. Experienced in Customer Service duties, front-of-house duties, Mobile Response etc. I am seeking to join a reputable organization where I can grow, in return, I will employ my transferable skills and to add value to the organization for it to achieve its objectives.

Helpdesk Co-Ordinator - PZ Cussons- Contractor Bidvest Noonan

(2019-12)

• First point of contact for all external and Internal customer’s enquires on a day-to-day basis
• Manage desk booking using Condeco
• Raise, respond to requisitions using the internal system.
• Process customers request and record in excel
• Ensure orderbooks are up to date with minimum missing data
• Expedite purchase orders with suppliers
• Manage high volume of incoming emails
• Coordinate with other departments to achieve On Time in Full shipments to customers
• Investigate discrepancies and follow up
• Prepare reports in excel.

Night Site Supervisor - Selfridges with VSG /SG

(2014-11 - 2019-12)

• Leading Security Officer reporting to the Security Duty Manager with responsibility for all aspects of security and safety. Assisting Security Management by maintaining an overview of all operational and administrative functions of the Security Staff with direct responsibility for their operating and performance standards
• Reviewing and appraising the functioning of Security Staff and making recommendations on their deployment, responsibilities and development
• Conducting regular inspections of all existing alarm systems, equipment and procedures with particular emphasis on the Control Room and Security Point
• Undertaking specific security-related projects as directed by the Security Management or Front of House Management team
• Implementing the policies of Selfridges on Equal Opportunities and Health & Safety in relation to the duties set out above
• Assume responsibility for the effective daily management of the control room in the absence of the control room manager.
• Encourage and lead all innovative team ideas for service improvement.
• Ensure that the weekly shift rota system is accurate and mirrors the security companies pay system. Any shortfalls will be forwarded to the administration assistant for correction.

CCTV/ Alarm Panel and Fire Panel Operator - Selfridges with VSG /SG

(2014-11 - 2019-12)

• Monitoring and operating CCTV in accordance with the regulations
• Monitoring of fire and alarm panel and communicating any alarms and fire activations to the relevant department for further investigation
• Administration of all training of all new CCTV operators and when required.
• Act as the conduit for communication between each Security Team in all matters relating to the control room function and training.
• Work closely with other on-site service providers to ensure effective end-to-end process for business as usual.
• Ensure the security team can respond to all emergency situations.
• Respond positively to client requests / suggestions
• Actively introduce changes for improvement.

Front of house duties - Selfridges with VSG

(2014-11 - 2019-12)

• Maintain adequate stocks of stationery, security ID cards and relevant necessities.
• Carry out any lawful activity related to the position or as directed by the Client or ICTS management.
• Conducting regular inspections of all existing alarm systems, equipment and procedures with particular emphasis on the Control Room and Security Point
• Undertaking specific security-related projects as directed by the Security Management or Front of House Management team

Chanel Old bond street (Vary Recruitment Agency)

(2013-08 - 2014-11)

• Providing physical deterrence
• Customer service
• Loss prevention

(2009-05 - 2013-08)

• Key holding service and regular patrol of clients premises
• Mobile patrol using company car
• Responding to and investigating alarm activations and directed by the monitoring station.
• Report writing and carrying out any specified security-related projects as directed by the Security monitoring station

Royal Logistics Corps

(2003-04 - 2009-05)

• Main duties involved managing the inflow and outflow of customers’ orders;
• Training new personnel and advising customers and dependent units.
• Various administrative tasks including maintaining various database systems.