Christine Wat
Customer service, Sales, Coaching & Training
Talent
Barnsley, BarnsleyMember since October 3, 2023
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About
I am a dynamic, passionate & motivated, hard worker with experience in call handling, training/coaching and team management. I have varied experiences of call centre, customer service, community development and sales. I strive to achieve the highest quality standards. I enjoy colleague engagement & I look for continual self improvement.
My positive nature and optimistic outlook breeds enthusiasm.
Experience
Customer service, communication and leadership in service delivery.
- Demonstrated an aptitude for building relationships and networking with customers, clients and outside organisations
- Provided the highest level of customer service
- Conducted ongoing coaching and built trust and rapport with mentees
- Proven ability to learn and develop new skills
IT
- Experienced in using Microsoft Office software
- Proven ability to quickly gain competency in new workplace software packages
- Demonstrated the ability to record and report information accurately
Experience following policy and compliance
- Up to date knowledge of data protection/GDPR legislation
- Familiar and experienced with FCA regulations
- Demonstrated adhering to strict procedures and scripting
Education
- Train the Trainer programme
- Nat Test Level 2, Literacy
- Nat Test Level 2, Numeracy
- Teaching assistant level 1 (Children)
- OCN Speakeasy Facilitator (Adults)
- First Aid for Adults & Children
- FA Football Coach Level 2
