Christine Wat

I am a dynamic, passionate & motivated, hard worker with experience in call handling, training/coaching and team management. I have varied experiences of call centre, customer service, community development and sales. I strive to achieve the highest quality standards. I enjoy colleague engagement & I look for continual self improvement.

My positive nature and optimistic outlook breeds enthusiasm.

Customer service, communication and leadership in service delivery.

• Demonstrated an aptitude for building relationships and networking with customers, clients and outside organisations
• Provided the highest level of customer service
• Conducted ongoing coaching and built trust and rapport with mentees
• Proven ability to learn and develop new skills

IT

• Experienced in using Microsoft Office software
• Proven ability to quickly gain competency in new workplace software packages
• Demonstrated the ability to record and report information accurately

Experience following policy and compliance

• Up to date knowledge of data protection/GDPR legislation
• Familiar and experienced with FCA regulations
• Demonstrated adhering to strict procedures and scripting

• Train the Trainer programme
• Nat Test Level 2, Literacy
• Nat Test Level 2, Numeracy
• Teaching assistant level 1 (Children)
• OCN Speakeasy Facilitator (Adults)
• First Aid for Adults & Children
• FA Football Coach Level 2