Shift Leader, 04/2021 to Current
Tesco - Fegg Hayes, Stoke on Trent
- Managing the team, organising breaks, and various roles and tasks that the team has to perform during the shift, communicating in a friendly and constructive manner.
- Dealing with personal issues members of the team may be suffering and helping to motivate them.
- Pushing the expectations of the company and making sure that they are carried out.
- Ensuring customer service is top-notch, and dealing with customer complaints and queries.
- Effectively managed teams of 15+ employees, providing ongoing training and guidance to maximise potential.
- Delegated tasks according to team members' strengths to guarantee maximum sales opportunities and store efficiency.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new hires and set up mentoring relationships to drive team performance.
Customer Assistant, 03/2010 to Current
Tesco - Fegg Hayes, Stoke on Trent
- Customer Service, Serving Customers.
- Delivering expectations of management.
- Working stock, checkouts.
- Helping management to deliver the best customer experience, and company expectations.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast, effective checkout service, maintaining high levels of customer care whilst improving transaction speed.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Handled cash and card payments, managing accurate, efficient balancing and cash up.
Sales Assistant, 03/2008 to 11/2009
Alton Towers - Alton, Staffordshire
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise,
finding accessories, and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Worked energetically to maintain efficient operations during peak trading hours.
Sales Assistant, 01/2004 to 08/2007
Kwik Save - Fegg Hayes, Stoke on Trent
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise,
finding accessories, and completing purchases.
- Shelved and merchandised new products in visually appealing,
organised displays to engage customers.
- Assisted customers with product selection and sales, recommending coordinating items to increase transaction value.
