General Manager at True BBQ Whiskey Bar (2022-09 – Present)
Managed the opening of a new dual concept restaurant. Cut labor costs from an average of 32% down to an average of 25%. Responsible for day to day operations involving multiple cash/debit or credit transactions.
- Check in with each to ensure their satisfaction with their visit
- Handle customer complaints promptly and professionally
- Evaluate employees and offer constructive criticism
- Close out cash drawers each night ensuring cash deposits and tip outs are accurate
- Check servers and bartenders closing work and correct any missed assignments
- Check kitchen staff closing work and ensure all food products are safely stored for overnight hours, correct any missed assignments
- Ensure all closing work for the entire restaurant is finished before turning out all lights and locking all doors
- Take weekly inventory and compare it to liquor sales to ensure the product is being served accurately
- Address any missing liquor inventory immediately and discipline if necessary
- Conduct hiring interviews and set up training schedules for new servers and bartenders to be introduced to our restaurant standards and procedures
- Work with Kitchen Management and Ownership to consolidate two menus into one
- Review sales to determine big sellers vs. little sellers and remove the unpopular items
Bartender/Server/Bar Manager at Region Ale (2021-03 – 2023-03)
- Greet and seat customers upon arrival at comfortable tables either inside or on the patio
- Take customer orders and input them into the system making any changes needed for that customer's request
- Pour beers and make any cocktails the customer may ask for
- Promptly resolve any issues the customers may have with food or drinks or service
- Process payments and handle cash transactions as needed
- Provide excellent customer service throughout every action
- Clean and prepare table for the next customers to come in
- At the end of a shift, clean all the tables, sweep and mop the entire dining, bar, and lounge areas
- Check out servers closing work and distribute cash owed to each server
- Count drawers and close out any drawers that were used during the shift and secure money in safe before leaving
- Check all areas to ensure everything is clean, all food products are covered, and each station is closed down correctly
- Ensure all doors are locked and lights are off, setting alarm before leaving
Online Personal Trainer at Self Employed (2019-08 – Present)
- Prepare individual work out programs based on the client's fitness level and goals
- Meet with clients to work on form and technique
- Keep updated spreadsheets tracking clients progress
- Edit programs as needed depending on level of success or struggle the client is having
Traveling Trade Show Supervisor at Mielle Organics (2014 – 2015)
Asphalt Maintenance Supervisor at Apex Services (2012 – 2019)
Seasonal
Varsity Football Coach at Morton High School (2020 – 2021)
