General Manager - Commercial & Operations at Apple Green Petroleum Ltd (2019-01 – Present)
Provide overall leadership for commercial performance, business growth, operations, logistics, customer service, financial discipline, compliance, workforce execution and business continuity within a demanding petroleum and transport environment.
- Develop and execute business plans that translate strategic priorities into revenue, customer, operational and financial objectives; monitor performance through management reports, budgets, cash-flow reviews and operational dashboards.
- Lead revenue-generation and profitability initiatives by identifying opportunities, preparing commercial proposals, negotiating contracts and pricing, retaining strategic accounts and aligning delivery capability with customer commitments.
- Oversee annual business activity of approximately US$4M and direct resource allocation, operating expenditure, procurement priorities, fleet deployment and financial controls with a strong focus on sustainable performance.
- Built the business from start-up stage by establishing operating procedures, reporting structures, customer-service standards, compliance controls and management accountability across multiple functions.
- Manage strategic relationships with corporate customers, suppliers, banks, insurers, regulators and government institutions; serve as the senior point of contact for negotiations, issue resolution and business continuity.
- Lead cross-functional teams across commercial, administration, transport, fleet, workshop, security and customer support, setting clear objectives, monitoring KPIs, coaching managers and taking corrective action where performance falls below expectations.
- Direct fleet utilisation, route planning, maintenance scheduling, driver performance, fuel controls, safety practices and service reliability across more than 100 plus trucks.
- Coordinate regional and cross-border movements across Southern Africa, ensuring accurate documentation, customer communication, regulatory compliance and timely operational response.
- Champion safety, ethical conduct and regulatory compliance through engagement with ERB, ZEMA, ZRA, RTSA, TAZAMA, PTAZ, ZCSA and ZABS, and through practical oversight of high-risk fuel and transport activities.
- Lead crisis response for complex operational incidents, including cross-border accidents and vehicle fires, coordinating insurers, police reports, customs requirements, recovery activities and customer communication.
- Support mining and industrial customers through reliable fuel supply, transport and logistics services, gaining practical insight into the standards of safety, reliability, responsiveness and uptime expected in technically demanding operations.
Director - Logistics & Security Operations at Cyber Guard Security Ltd (2018-01 – 2019-12)
Lead operational planning, workforce deployment, client service, logistics support, risk management and business development in a security-services environment.
- Directed day-to-day operations and coordinated diverse field teams, ensuring disciplined service delivery, responsiveness and compliance with company procedures.
- Developed risk-management frameworks, emergency-response procedures, security plans and loss-prevention controls to protect people, assets, facilities and business continuity.
- Led recruitment, training, deployment and performance management of operational personnel, setting clear standards for discipline, accountability and customer service.
- Managed corporate client relationships, presented service proposals and resolved operational issues, contributing to customer retention and new-business development.
- Monitored incidents and operational performance, investigated irregularities and implemented corrective actions to strengthen service quality and compliance.
- Transferred practical experience from security operations into broader executive strengths in risk assessment, crisis response, people leadership and stakeholder communication.
Project & Logistics Manager at Kasachi Logistics Ltd (2016-01 – 2018-12)
Manage end-to-end transport, fleet, procurement, inventory and cross-border logistics activities, balancing service reliability, cost control, compliance and customer requirements.
- Managed fleet operations, route planning, resource allocation and delivery execution, improving operational visibility and supporting reliable customer service.
- Implemented C-Track vehicle tracking to strengthen real-time monitoring, fleet security, utilisation control and management reporting.
- Oversaw procurement, inventory and stock control, supplier relationships, equipment availability and operational readiness of vehicles, premises and communications systems.
- Directed maintenance planning and scheduling, monitored fuel usage and trip performance, and coordinated drivers and mechanics to minimise downtime and improve accountability.
- Handled cross-border transport documentation, immigration and customs procedures, working with authorities, insurers and service providers to maintain compliant movements.
- Recruited, supervised and developed logistics personnel, including drivers and mechanics, while enforcing safety standards and performance expectations.
- Maintained strong relationships with customers, suppliers and external partners, resolving service issues and supporting profitable, sustainable business relationships.
