Cianne Walker

I am a driven and business-minded professional with a naturally hands on approach to every challenge. I thrive in a fast paced environment, combining a high-energy work ethic with operational discipline needed to maintain premium standards. Beyond just completing tasks, I am deeply committed to doing the right thing, taking personal ownership of my work and ensuring every challenge is met with practical, proactive solution.

I pride myself on being a highly motivated and principled individual who stays calm under pressure with maintaining a positive, professional presence for both customers and colleagues. With a sharp eye for detail and solution-focused mindset, I am dedicated to driving excellence and consistently delivering high quality results through my own imitative and hard work.

Salon Manager at The Corner Townhouse (2025-01 – Present)

• Boosted salon revenue by transforming the digital booking system, reducing appointment gaps and maximising daily capacity
• Improved stock control through robust inventory management, reducing waste and helping keep overhead costs under control
• Developed the team by recruiting, training beauty professionals to deliver exceptional client experiences
• Managed financial operations including cash handling, card payments and recurring accounts with a consistently high level of accuracy
• Resolved client concerns professionally turning challenging situations into positive outcomes and strengthening customer loyalty
• Maintained exceptional compliance standards, ensuring all hygiene, health and safety procedures met industry requirements
• Increased retail sales through personalised product recommendations and effective upselling techniques, driving higher client spend
• Led social media and marketing activity, strengthening brand awareness and attracting new clients to the business

Customer Relations Advisor at Ikea (2023-01 – 2025-01)

• Developed multi-skilled retail expertise across customer service, cash desks and self-service areas, confidently adapting to changing priorities in a fast-paced environment
• Managed Click & Collect operations, ensuring accurate parcel management, quality checks and order fulfilment while maintaining a seamless customer experience
• Supported daily team leadership, stepping into Team Leader responsibilities where needed to coordinate operations, motivate colleagues and maintain high service standards
• Maintained visual merchandising standards, ensuring product displays reflected IKEA's brand expectations whilst supporting stock recovery and availability
• Delivered outstanding customer service, building positive customer relationships and resolving queries efficiently in a busy retail environment
• Thrived in a high-volume environment balancing operational tasks and customer needs while consistently maintaining accuracy and attention to detail

Medical Administrator at NHS (2019-01 – 2023-01)

• Delivered exceptional patient care acting as the first point of contact for patients
• Managed high volumes of incoming and outgoing Calls, handling appointment requests, patient queries and follow-up communications
• Coordinated Appointment Scheduling, efficiently managing clinician diaries to maximise availability and support smooth day-to-day practice operations
• Maintained accurate patient records ensuring all documentation, filing and administrative processes were completed to a high standard
• Liaised with hospitals and laboratories, proactively chasing appointments, referrals, test results and clinical updates
• Protected patient confidentiality, demonstrating a strong understanding of GDPR requirements and handling sensitive information with discretion and professionalism
• Signposted patients to appropriate healthcare professionals
• Provided comprehensive administrative support including data entry, correspondence management, document preparation and general office duties
• Maintained Accuracy Under Pressure managing competing priorities within a busy and fast-paced environment