Clair Connelly

Reliable and organised administrator with experience supporting busy hospital and contact-centre environments. Skilled in accurate data entry, telephone and face-to-face communication, customer enquiry handling and working to deadlines. Brings a calm, adaptable approach, strong customer-care experience and a proven ability to learn quickly and support colleagues.

Laboratory Technician - Reed Recruitment

(2021-10 - 2026-01)

• Received and prepared a range of samples for testing in a busy hospital environment.
• Completed clerical work including data entry and telephone communication with staff members.
• Provided face-to-face support to colleagues and worked consistently to deadlines.
• Trained newer members of staff in day-to-day processes.

Contact Centre Advisor - John Lewis Contact Centre

(2012-06 - 2016-09)

• Handled customer calls, queries and sales processing in a high-volume office environment.
• Managed gift lists and supported customers throughout their shopping experience.
• Undertook secondments to Customer Relations and Customer Orders during off-peak periods.
• Dealt with complaints professionally and helped resolve customer issues.

Support Assistant - Dalintober Primary School

(2016-10 - 2017-06)

• Supported children with learning challenges to understand schoolwork.
• Provided personal-care and hygiene support where required.

Self-employed and Volunteer Projects - Various community projects

(2017-08 - 2018-03)

• Worked with a community theatre project creating a drugs-awareness film with police and local schoolchildren.
• Volunteered with local radio, library and community-hall projects, including a Christmas soup kitchen.

Self-employed Arts Worker - Community and council-led projects

(2009-06 - 2011-06)

Delivered theatre, storytelling and drama-tutoring work for community and council-led projects, including set production, script writing and event delivery.

Drama Groups Leader - North Lanarkshire Council & East Renfrewshire Council

(2008-09 - 2009-06)

Led drama groups for young people aged 3-18, including ecological workshops, devised theatre and writing and directing shows.

Bar, Restaurant & Hospitality Roles - Various

(2001-08 - 2006-06)

Experience included customer service, food and drinks service, table set-up, stocktaking, till cashing-up and work at busy functions.

BA (Hons) - Performance - University of the West of Scotland

Mathematics MU123 - Mathematics

Higher - English

Higher - Drama

Standard Grades