Head Concierge/Valet Team Leader - Premium Parking Trafford Centre - Trafford Centre, Manchester
(2024-11)
- Greeted and assisted a high volume of guests, providing a professional, positive first and last impression for the establishment.
- Provided courteous and prompt customer service by answering questions and offering directions to local attractions and amenities.
- Assisted guests with luggage and other belongings, ensuring their comfort and convenience during arrival and departure.
- Safely and efficiently parked and retrieved a wide variety of vehicles in designated areas, adhering to all traffic laws.
- Operated vehicles with both manual and automatic transmissions.
- Inspected vehicles for pre-existing damage before parking and reported any issues to management.
- Collected, organized, and securely stored guest keys in a designated podium or key rack.
- Maintained accurate and organized valet tickets and logs, including vehicle details and parking locations.
- Kept the parking lot clean and free of debris to ensure a safe and professional environment.
- Coordinated with front desk staff and other team members to ensure seamless and efficient service.
- Maintained a safe work environment and complied with all company policies and safety regulations.
- Provided assistance and information to ensure guest safety, such as directing traffic in the parking area.
Car Sales Executive - Stoneacre Hyde - Hyde
(2023-05 - 2024-11)
Currently top sales executive achieving top sales profit of £30,000.00 (Maintained from Jan 2024 – June 2024)
- Meet and greet customers, qualify their needs and demonstrate vehicles accordingly.
- Deliver excellent customer satisfaction.
- Achieve and maintain a high level of new and used vehicle sales including add-on sales.
- Actively maximise every sales opportunity for both repeat and new business
- Exceed Customer's expectations in every element of their buying experience.
- Concentrate on own individual sales targets whilst also working as part of a first-class team.
- Ability to identify customer's needs and sell with a specific solution that will be exactly tailored to their requirements.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Maintain good housekeeping standards and orderly administration of work.
Vehicle Handover Specialist - Cinch
(2021-11 - 2023-05)
Achieved over 100, 5 star trust pilot reviews.
- Understanding of the customer journey and the importance of delivering Customer Service to the very highest quality
- Responsible for carrying out the professional delivery of new, nearly new, and often prestigious vehicles directly to the customer ensuring that every aspect of their experience is positive.
- Good problem-solving skills along with a flexible approach to getting the job done.
- Plan route well ahead of delivery time, working with others in a similar role to ensure a smooth delivery.
- Maintain a Customer-first mindset at all times
- Excellent customer service skills
- Maintain a professional manner and a friendly approach at all times.
- Good communication skills both in person (direct to customer) and when giving feedback to HQ
- Ensure the customer is comfortable with the basic vehicle controls
Trade Plate Delivery Driver - British Car Auctions
(2020-06 - 2021-10)
- Understanding of the customer journey and the importance of delivering Customer Service to the very highest quality
- Responsible for carrying out the professional collection and/or delivery of new, nearly new, and often prestigious vehicles directly to the customer ensuring that every aspect of their experience is positive.
- Good problem-solving skills along with a flexible approach to getting the job done.
- Understanding of the customer journey and this key role within it alongside the importance of delivering a customer service to the very highest quality is essential.
- Plan route well ahead of delivery time, using public transport where necessary and working with others in a similar role to ensure a smooth delivery.
- Maintain a Customer-first mindset at all times.
- Excellent customer service skills
- Maintain a smart, professional appearance.
- Maintain a professional manner and friendly approach at all times.
- Good communication skills both in person (direct to customer) and when giving feedback to HQ.
- Ensure the customer is comfortable with the basic vehicle controls.
- Carry out comprehensive vehicle inspection/appraisal prior to delivery and full walk round of the vehicle, with the customer on delivery.
Car Sales Executive - Stockport Car Supermarket
(2019-11 - 2020-05)
- Meet and greet customers, qualify their needs and demonstrate vehicles accordingly.
- Deliver excellent customer satisfaction.
- Achieve and maintain a high level of new and used vehicle sales including add-on sales.
- Actively maximise every sales opportunity for both repeat and new business
- A commitment to excellence and ability to build outstanding customer relationships.
- Exceed Customer's expectations in every element of their buying experience.
- Concentrate on own individual sales targets whilst also working as part of a first-class team.
- Ability to identify customer's needs and sell with a specific solution that will be exactly tailored to their requirements.
- Upsell and cross sell to other departments, always maximising sales opportunities.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Maintain good housekeeping standards and orderly administration of work.
Service Adviser - A1 Repairs Radcliffe Ltd - Radcliffe
(2010-01 - 2019-10)
- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
- Manage all service telephone, email, and walk-in enquiries.
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off.
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team.
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
- Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of Renault retention products and services upselling where appropriate.
- To discuss and up-sell additional work to the customer, where appropriate.
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
- Carry out external inspections where necessary before handover to customers.
