Clive Young

Clive is a true professional with a career spanning across the globe, including the Caribbean, California, and Las Vegas. He brings international experience in customer-facing environments and service excellence to his current role in premium parking.

He is a people person guided by the mantra: 'If a job is worth doing, it's worth doing well.' He has 10 years of prior experience as an Appliance Sales Executive for one of the top 5 leading retailers in America.

Head Concierge/Valet Team Leader - Premium Parking Trafford Centre - Trafford Centre, Manchester

(2024-11)

• Greeted and assisted a high volume of guests, providing a professional, positive first and last impression for the establishment.
• Provided courteous and prompt customer service by answering questions and offering directions to local attractions and amenities.
• Assisted guests with luggage and other belongings, ensuring their comfort and convenience during arrival and departure.
• Safely and efficiently parked and retrieved a wide variety of vehicles in designated areas, adhering to all traffic laws.
• Operated vehicles with both manual and automatic transmissions.
• Inspected vehicles for pre-existing damage before parking and reported any issues to management.
• Collected, organized, and securely stored guest keys in a designated podium or key rack.
• Maintained accurate and organized valet tickets and logs, including vehicle details and parking locations.
• Kept the parking lot clean and free of debris to ensure a safe and professional environment.
• Coordinated with front desk staff and other team members to ensure seamless and efficient service.
• Maintained a safe work environment and complied with all company policies and safety regulations.
• Provided assistance and information to ensure guest safety, such as directing traffic in the parking area.

Car Sales Executive - Stoneacre Hyde - Hyde

(2023-05 - 2024-11)

Currently top sales executive achieving top sales profit of £30,000.00 (Maintained from Jan 2024 – June 2024)

• Meet and greet customers, qualify their needs and demonstrate vehicles accordingly.
• Deliver excellent customer satisfaction.
• Achieve and maintain a high level of new and used vehicle sales including add-on sales.
• Actively maximise every sales opportunity for both repeat and new business
• Exceed Customer's expectations in every element of their buying experience.
• Concentrate on own individual sales targets whilst also working as part of a first-class team.
• Ability to identify customer's needs and sell with a specific solution that will be exactly tailored to their requirements.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Maintain good housekeeping standards and orderly administration of work.

Vehicle Handover Specialist - Cinch

(2021-11 - 2023-05)

Achieved over 100, 5 star trust pilot reviews.

• Understanding of the customer journey and the importance of delivering Customer Service to the very highest quality
• Responsible for carrying out the professional delivery of new, nearly new, and often prestigious vehicles directly to the customer ensuring that every aspect of their experience is positive.
• Good problem-solving skills along with a flexible approach to getting the job done.
• Plan route well ahead of delivery time, working with others in a similar role to ensure a smooth delivery.
• Maintain a Customer-first mindset at all times
• Excellent customer service skills
• Maintain a professional manner and a friendly approach at all times.
• Good communication skills both in person (direct to customer) and when giving feedback to HQ
• Ensure the customer is comfortable with the basic vehicle controls

Trade Plate Delivery Driver - British Car Auctions

(2020-06 - 2021-10)

• Understanding of the customer journey and the importance of delivering Customer Service to the very highest quality
• Responsible for carrying out the professional collection and/or delivery of new, nearly new, and often prestigious vehicles directly to the customer ensuring that every aspect of their experience is positive.
• Good problem-solving skills along with a flexible approach to getting the job done.
• Understanding of the customer journey and this key role within it alongside the importance of delivering a customer service to the very highest quality is essential.
• Plan route well ahead of delivery time, using public transport where necessary and working with others in a similar role to ensure a smooth delivery.
• Maintain a Customer-first mindset at all times.
• Excellent customer service skills
• Maintain a smart, professional appearance.
• Maintain a professional manner and friendly approach at all times.
• Good communication skills both in person (direct to customer) and when giving feedback to HQ.
• Ensure the customer is comfortable with the basic vehicle controls.
• Carry out comprehensive vehicle inspection/appraisal prior to delivery and full walk round of the vehicle, with the customer on delivery.

Car Sales Executive - Stockport Car Supermarket

(2019-11 - 2020-05)

• Meet and greet customers, qualify their needs and demonstrate vehicles accordingly.
• Deliver excellent customer satisfaction.
• Achieve and maintain a high level of new and used vehicle sales including add-on sales.
• Actively maximise every sales opportunity for both repeat and new business
• A commitment to excellence and ability to build outstanding customer relationships.
• Exceed Customer's expectations in every element of their buying experience.
• Concentrate on own individual sales targets whilst also working as part of a first-class team.
• Ability to identify customer's needs and sell with a specific solution that will be exactly tailored to their requirements.
• Upsell and cross sell to other departments, always maximising sales opportunities.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Maintain good housekeeping standards and orderly administration of work.

Service Adviser - A1 Repairs Radcliffe Ltd - Radcliffe

(2010-01 - 2019-10)

• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Manage all service telephone, email, and walk-in enquiries.
• Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off.
• Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team.
• Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
• Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
• Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
• Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
• Maintain knowledge of Renault retention products and services upselling where appropriate.
• To discuss and up-sell additional work to the customer, where appropriate.
• Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
• Carry out external inspections where necessary before handover to customers.

Bec General Diploma - Business Studies - Stockport College (1982 - 1983)

O levels - General Education - Hulme Hall College (Cheadle Hulme) (1977 - 1982)