Cloe Owen

I am a polite, well-spoken and hardworking person with experience of working in a busy environment. Considerate at all times with a willing and helpful manner that is required when dealing with customers whether that be over the phone or face to face. I am always approachable, cheerful and possess good observation skills as well as the ability to work alone or as part of a team.

I am keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience and develop my abilities. I am an organised dependable candidate successful at managing multiple priorities with a positive attitude.

Customer Coordinator at Allianz Assistance (2022-09 – Present)

• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Recorded customer communications to maintain proper documentation.
• Developed and maintained courteous and effective working relationships.

Contact Centre Advisor at British Telecomms (2018-03 – 2022-08)

• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Recorded customer communications to maintain proper documentation.
• Developed and maintained courteous and effective working relationships.

Waitress at Public House Restaurant (2016-05 – 2018-03)

• Increased customer satisfaction by resolving issues.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Informed customers about daily and seasonal specials.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Stayed up-to-date on menu changes to help customers make food choices.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Inspected dishes and utensils for cleanliness.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.

– Penyrheol Comprehensive School