Connor McGowan

Experienced telephone sales and customer service professional with a strong background in outbound calling, appointment setting, lead generation and account conversations across B2B and B2C environments. Comfortable working to demanding targets, handling objections and building rapport quickly. Experienced with Salesforce, CRM systems, Excel and remote working, with a track record that includes achieving around 175% of target at People's Energy.

Director / Co-Founder at Office Sphere Ltd (2025-09 – Present)

• Co-founded and manage a B2B commercial property sourcing business, with responsibility for sales, business development and client relationships.
• Prospect new clients through cold calling, lead generation and follow-up, managing conversations from first contact through to conversion.
• Use CRM, spreadsheets and structured sales processes to track prospects, enquiries and activity accurately.

Life Insurance Agent at Direct Data Squad (2024-08 – 2025-09)

• Made high-volume outbound calls to prospective customers and sold life insurance on a commission-only basis.
• Explained products clearly, handled objections and customer concerns, and worked consistently to individual sales targets.
• Consistently achieved over 125% of sales target while building rapport and converting outbound conversations.

Sales Development Representative at Yo Telecom Ltd (2023-10 – 2024-08)

• Cold called businesses to book qualified appointments and create high-value sales opportunities.
• Achieved close to 200% of target through outbound prospecting and appointment setting, maintaining accurate prospect records.

Sales Consultant at Croner (2022-09 – 2023-10)

• Secured appointments with business owners through outbound calling for HR and health and safety consultancy services.
• Consistently achieved over 125% of target, using product knowledge and objection handling to secure appointments.

Sales Advisor at Customer Experience People Ltd (2021-09 – 2022-07)

• Worked to daily, weekly and monthly sales targets in an insurance sales environment.
• Used Salesforce and automated underwriting systems, completing accurate data entry and call dispositions.

Sales Consultant at People's Energy (2021-02 – 2021-09)

• Handled outbound sales, renewals and inbound customer calls for gas and electricity services.
• Regularly exceeded target, achieving around 175% of target while working from home.
• Used Excel and internal systems confidently while managing customer information accurately.

Construction Skills Trainee at Tigers (2020-09 – 2021-01)

• Completed classroom-based construction skills training alongside practical work placement experience.

Call Centre Agent at Purple Patch (2020-08 – 2020-09)

• Handled telephone sales for gas and electricity in a remote call centre role.

Call Centre Agent at RRS Contracts (2020-01 – 2020-05)

• Handled inbound and outbound calls selling roofing and construction services and closing sales by phone.

Labourer / Joinery Assistant at TD Joinery (2019-02 – 2020-01)

• Supported a joiner with site cleaning, moving tools and materials, measuring and cutting timber, and keeping work areas safe and organised.

Labourer at MG Multi Trade (2019-02 – 2019-05)

• Carried out general labouring duties including cleaning, moving materials and assisting trades on site.

Team Member at McDonald's (2018-11 – 2019-01)

• Worked across customer service, cleaning, food preparation and general restaurant duties in a fast-paced team environment.

National qualifications in National 5 English (C), National 5 Music (B), National 5 Chemistry (D), National 4 Maths and National 4 Physics

Additional units in Event Organisation, Dealing with Work Situations, Personal Development, Responsibilities of Employment, Literacy and Numeracy